Administrative oversight of Lowman Student Center (LSC), Recreational Sports, and Students' Legal and Mediation Services
Objective
Lowman Student Center (LSC)
Provide guests with high quality facilities, equipment and services.
KPI
Quality Operations
Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached. The goal is to maintain a 90% rating of excellent or good in the quality assessment survey.
Result
Quality Operations
This year we found a way to automatically send out the survey to our customers using our reservation program (Events Management System). This increased our response by 60%. Using our Campus Labs survey tool to evaluate our facility reservations and operations we received a 97.09% excellent or good response. This rating is comparable to last years rating. The reservations area received a 98.06 rating which is higher than last year. Operations scored a 96.23 which is slightly lower than last year but well above our goal.
KPI
Program Participation
The programs sponsored by the LSC will increase student participation by a factor equal to the university growth.
Result
Program Participation
The student population grew approximately 3% with a majority of the growth in the distant learning/on line students. Even though the growth in the student popluation was limited the participation in Kat Klub programs grew by 50%.
Action
Quality Operations
In addition to the approval rating for our reservations process and operations we received very positive comments. The only actionable comment we received was that the projector lamp was too dim. Since the comments are not tied to our reservations we checked and replace all projector lamps that were not up to standard. We have implemented a semi-annual projector lamp hour survey to ensure our projector lamps are replaced before degrading.
Action
Program Participation
The staff member that supervises the Kat Klub staff started advertising his events with the orientation students. This gives them an opportunity to see what is going to happen during the fall semester when they are in the Kat Klub for their orientation evening event. We will continue to expore other opportunities to reach out to the students to grow the program participation.
Objective
Students' Legal And Mediation Services
Provide follow-up service check-up and evaluate whether students have understood their rights and taken action on one or more legal options.
KPI
Students Responding To Follow-Up Calls Will Affirm That They Have An Ongoing Understanding Of Legal Options.
Each student seeking legal consulations will receive a follow-up telephone call 1-2 weeks after appointment. When calls are unanswered, the department will leave a message expressing concern/interest in legal resolution. When calls are answered or returned, the following will be asked:
Was the information you attained in your legal consultation helpful in understanding your legal options? (yes/no)
Were you able to take the next step towards resolution of your legal issue? (yes/no/na)
Invite additional consultation if no steps have been taken.
When calls are not returned after two attempts, students will receive an email requesting answers to the questions above.
Of students receiving consultation:
95% will receive a follow-up call.
75% of students will be reached by follow up efforts agree that the information attained in legal consultation was helpful in understanding legal options.
15% of students reached by telephone and will have taken the next step towards resolution of their legal issue.
Result
Results
Within 10-14 days of their consultation, students are contacted by phone to determine whether any additional information is needed or steps are required. The office made follow-up phone calls to 100% of the students. The office was successful in speaking with 99.47% of the students. If additional assistance was needed or requested, the student was encouraged to make another appoitnemnent to consult with the attorney.
95.0% of the students contacted either strongly agreed or agreed that they were confident in the next steps to take in their legal situation. No students disagreed, and only 2% strongly disagreed. 3% were neutral.
KPI
Student Surveys Will Show Increase Of Understanding Of The Law As Measured On The LIKERT Scale
Students coming in for an initial consultation on a legal issue will be surveyed prior to each consultation with one question:
I know which law applies to my situation and my options to resolve my legal concerns.
Students will also be surveyed at the conclusion of each consultation with one question:
After my legal consultation, I know which law applies to my situation and my options to resolve my legal concerns.
The answer options for both questions are scale of 1-5 (LIKERT Scale); 1 being strongly disagree and 5 being strongly agree.
Result
Findings
Prior to their consultation, only 26% of the students identified as "agreeing" that they knew which law applied to their situation with 4% stating that they "strongly agreed" that they knew which law applied to their situation. 37% were "undecided" and 35% identified as not knowing which law applied to their situation.
After their consultation, 91% of students stated that they either agreed (31%) or strongly agreed (60%) that they knew which law applies to their legal situation. Only 3% said that they did not know, and 7% were undecided.
Accordingly, only 1% of students did not result in an increase of two or more digits on the Likert scale. Conversely, 99% of students did more two or more digits (positively and consistent with the Objective) on the Likert scale.
KPI
Students Responding To Follow-Up Calls Will Affirm That They Have An Ongoing Understanding Of Legal Options
Each student seeking initial legal consulation will receive a follow-up telephone call 1-2 weeks after appointment. When calls are unanswered, the department will leave a message expressing concern/interest in legal resolution. When calls are answered or returned, the following will be asked:
Was the information you attained in your legal consultation helpful in understanding your legal options? (yes/no)
Were you able to take the next step towards resolution of your legal issue? (yes/no/na)
Invite additional consultation if no steps have been taken.
When calls are not returned after two attempts, students will receive an email requesting answers to the questions above.
Of students receiving consultation:
95% will receive follow-up calls and if necessary an email.
75% of students will be reached by follow up efforts agree that the information attained in legal consultation was helpful in understanding legal options.
15% of students reached by telephone and will have taken the next step towards resolution of their legal issue.
Result
Results- Students Responding To Follow-up Calls
Within 10-14 days of their consultation, students are contacted by phone to determine whether any additional information is needed or steps are required. The office made follow-up phone calls to 100% of the students. The office was successful in speaking with 99.47% of the students. If additional assistance was needed or requested, the student was encouraged to make another appoitnemnent to consult with the attorney.
95.0% of the students contacted either strongly agreed or agreed that they were confident in the next steps to take in their legal situation. No students disagreed, and only 2% strongly disagreed. 3% were neutral.
Action
Students Responding To Follow-Up Calls
Currently, 100% of the students who have a consulation with our office recievie a follow-up phone call within 10-14 days after their consultation to determine if there are additional needs, including scheduling another appoitnment. On the initial phone call, if our office is unable to speak with someone, the office leaves a message asking the student to return the call if they need further assistance.
Action
Student Surveys Will Show Increase Of Understanding Of The Law
As a result of our telephone follow-up, and increased usage of email between the attorney and the student, if students need additional information about their case, they can schedule an appointment or discuss their matter with the attorney by electronic means. The office will continue to follow-up with students by phone and if necessary, in-person or email consultations.
Action
Student Surveys Will Show Increase Of Understanding Of The Law As Measured On The LIKERT Scale
As a result of our telephone follow-up, and increased usage of email between the attorney and the student, if students need additional information about their case, they can schedule an appointment or discuss their matter with the attorney by electronic means. The office will continue to follow-up with students by phone and if necessary, in-person or email consultations.
Objective
Recreational Sports
Bearkat Camp Outcomes
KPI
Developing Interpersonal Relationships
Students who participate in spirit camps for freshman or transfer students will develop interpersonal relationships and a sense of community with other students before the start of the academic year. Outcome will be measured through a survey with the following questions:
How comfortable were you establishing relationships? Not at all comfortable to Extremely Comfortable.
Please indicate your level of agreement with the following statements: - I fostered interpersonal relationships while at Bearkat Camp
Result
Survey Results - Interpersonal Relationships
Result Survey Result - Interpersonal Relationships The survey results show that participants of Bearkat Camp were able to establish some relationship with other participants before attending their first semester at SHSU. While interaction is sometimes forced at camp due to the activities designed to have participants interact most felt comfortable doing so.
How comfortable were you establishing relationships? 37% Extremely Comfortable 46% Very Comfortable 15% Moderately Comfortable 1% Not Very Comfortable 1% No at all Comfortable
I fostered interpersonal relationships while at Bearkat Camp 74% Strongly Agree 22% Moderately Agree 2% Neither Agree or Disagree 1% Moderately Disagree 0% Strongly Disagree 1% Not Applicable
KPI
Feeling Connected To Sam Houston State University
Students who participate in spirit camps for freshman or transfer students will be able to recognize a connection to the university.
Outcome will be measured through a survey with the following questions:
Please indicate your level of agreement with the following statements: - This program generated a sense of pride in attending SHSU.
Please indicate your level of agreement with the following statements: - I know more about SHSU as a result of this program.
Please indicate your level of agreement with the following statements: - I feel better prepared to be a student at SHSU.
Result
Feeling Connected To SHSU
This program generated a sense of pride in attending SHSU. 92% Strongly Agree 6% Moderately Agree 2% Neither Agree or Disagree 0% Moderately Disagree 0% Strongly Disagree 1% Not Applicable
I know more about SHSU as a result of this program. 84% Strongly Agree 13% Moderately Agree 2% Neither Agree or Disagree 0% Moderately Disagree 1% Strongly Disagree 1% Not Applicable
I feel better prepared to be a student at SHSU. 85% Strongly Agree 12% Moderately Agree 2% Neither Agree or Disagree 0% Moderately Disagree 0% Strongly Disagree 1% Not Applicable
KPI
Spirit And Traditions Knowledge
Students who participate in spirit camps for freshman or transfer students will be able to recall spirit and traditions of Sam Houston State
Outcome 3 will be measured through a survey with the following question:
Please indicate your level of agreement with the following statements: - Bearkat Camp enhanced my appreciation of University traditions.
As well as: Direct observation through skits performed as part of Bearkat Camp that display participants’ knowledge of SHSU traditions.
Result
Survey Results
Survey results indicate that participants in Bearkat Camp believe that they have a better understanding of the traditions of SHSU and thus hopefully feel more connected to the university as well as be more involved in those traditions.
Bearkat Camp enhanced my appreciation of University traditions. 88% Strongly Agree 9% Modertly Agree 2% Neither Agree or Disagree 0% Modertly Disagree 0% Strongly Disagree 1% Not Applicable
KPI
Skit Observation For Traditions Knowledge
Direct observation through skits performed as part of Bearkat Camp that display participants' knowledge of SHSU traditions.
Result
Skit Observation Results
After campers go through a scavenger hunt that gives them information about the history and traditions of SHSU they do skits that express those concepts in a competition between camp "tribes". The skits were graded on content and a play a factor in determining a winner of the competions. This helps us to see whether or not they were able to retain the information received during the days events. 4 different skits covering 4 traditions were evaluated on a scale of 0-10 with 10 being the highest that protrayed everything that was discussed during the day. Rivalries - 8 out of 10 Day in the life of Sam 9-10 Tripod - 7-10 Benefits of attending Bearkat Camp 10-10
KPI
Retention Of Bearkat Camp Participants
Students who participate in spirit camps for freshman or transfer students will be retained at a higher rate than students who do not attend.
Outcome will be measured through comparing retention rates of participants’ vs non participants. The attached information is based on previous participants’ retention rates. In October of every year the participants will be compared. This allows for an accurate account of which students matriculate or graduate.
Result
Retention Results
We have compiled retention rates since 2009 for participants vs non participants of Bearkat Camp and Transfer Camp. First year retention rates of Undergraduate Bearkat Camp particpants was an average 8% higher than non participants since it started in 2009. Transfer Camp was 8% higher for participants than non participants since 2012. The Retention rates varied from year to year with a low of 3% higher to a high of 12% higher. Second and third year retention rates remained strong with an average of 9% higher for participants vs non participants. The attached document shows each year retention rates for all first time freshman, Bearkat Camp or Transfer Camp participants and Non Bearkat Camp or Transfer Camp students.
KPI
Graduation Rates Of Bearkat Camp Participants
Outcome will be measured through comparing graduation rates of participants’ vs non participants. In October of every year the participants will be compared. This allows for an accurate account of which students matriculate or graduate.
Result
Graduation Rate Comparison
We have compiled Graduation Rates since 2009 for participants’ vs non participants of Bearkat Camp and since 2012 for Transfer Camp. The Transfer Camp participant Graduation Rates are similar after 2 years to non-participants however year 3 will be a better indicator as more participants and non-participants would expect to graduate. The comparisons for First-Time Freshman graduation are most representative for the participants’ vs non participants from 2009 and 2010.
2009 4 year Graduation Rate Bearkat Camp Graduation Rate: 35% Non-Bearkat Camp Graduation Rate: 21% Difference of +14%
2009 5 year Graduation Rate Bearkat Camp Graduation Rate: 57% Non-Bearkat Camp Graduation Rate: 43% Difference of +14%
2010 4 year Graduation Rate Bearkat Camp Graduation Rate: 36% Non-Bearkat Camp Graduation Rate: 24% Difference of +12%
Action
Bearkat Camp Improvements
These survey questions yielded positive results. We will continue to evaluate these questions on a yearly basis to see if changes to the program make an impact on these results. There will be a number of format changes for next year’s Bearkat Camp that should allow for more opportunities for team building and should enhance the student's experience. These include an additional team building exercise separate from ropes course activities, changes to the scavenger hunt to reduce travel time between activities and allow for more time at individual stations that touch on traditions of SHSU and the addition of free time activities to enhance the experience of the students. We will also improve the skit matrix to include specific criteria.
Action
Retention Rates
We will continue to montior retention rates of Bearkat Camp participants vs. Non Participants.
Action
Graduation Rates
We will continue to montior graduation rates of Bearkat Camp participants vs. Non Participants.