Improve The Delivery Of Custodial And Grounds Services
Develop and refine statistical data for comparison with industry standards to show areas for improving employee effectiveness.
Objective
Achieve A Level Of Employee Availability That Is Comparable To Industry Standards
Track employee leave use and overall availability to show areas of possible improvement and to compare with current indusrty standards.
KPI
Achieve An Employee Availability That Is Within +/-5% Of The APPA Average For 2012-2013 (85.6%)
Develop a spreadsheet that can track statistics on a monthly basis for use in bench-marking overall performance with peer institutions and industry standards.
Result
September 2014 - January 2015 Results
From Sept. 2014 - Jan. 2015, the average employee availability for Grounds Services has been 84%. During the same time frame, Custodial Services has had 79% employee availability. Both averages are below the APPA average and well below our goal of 90%.
Result
September 2014 - April 1015 Results
From Sept. 2014 through April 2015, the averages for both Custodial and Grounds Services are showing steady improvement and are getting closer to reaching our goal of 90%.
Result
September 2014 - June 2015 Results
From September 2014 through June 2015, the average employee availability for Landscape Services has increased to 91% which is over the APPA average of 85.6%. Custodial Service has also continued to increase and is now at 84% which is just under the APPA average of 85.6%.
Result
Final Results
The FY16 employee availability results finished with Custodial Services Day Crew receiving a score of 86% (88% last cycle), Custodial Services Night Crew 84% (84% last cycle), and Landscape Services 90% (87% last cycle).