OATdb Archive

2014 - 2015

The Woodlands Center

Goal
Continue To Assess Student Satisfaction With The Student Services Offered At The Woodlands Center
Continue to measure the student satisfaction with the student services offered at The Woodlands Center.

Students will utilize facilites and programs at TWC.

Objective
Student Satisfaction With Student Services Provided At The Woodlands Center.
Students will be satisfied with the quality of student services provided to them at The Woodlands Center.

KPI
TWC Student Satisfaction Survey
It is expected that the level of satisfaction of the services provided to The Woodlands Center students will be 85% or greater.

Note: The Woodlands Center Student Survey attached.
Note: The Woodlands Center Student Survey Results attached.

Result
Student Satisfaction Rate
The student survey revealed that three of the satisfaction measures exceed 85%.
*Computer Support - 95% students satisfied rating
*Library - 85% students satisfied rating
*Academic Advising - 76% students satisfied rating
*One Stop Center - 91.2% students satisfied

Action
Student Satisfaction
Continue to assess student satisfaction with facilities and program offerings at The Woodlands Center. Comments made from the previous student survey regarding Academic Advising were noted. General Academic Advising is offered full-time starting this fall semester at TWC.  Comments regarding academic advising are going to be continued to be monitored.

Goal
Number Of Sections Of Classes Offered During The Day At TWC
Daytime sections of classes will increase at The Woodlands Center.


Objective
Increase The Number Of Sections Of Classes Offered During The Day At The Woodlands Center
Work alongside the academic departments to increase the number of classes offered during the day at The Woodlands Center.

KPI
Increase In Number Of Day Sections
It is expected that there should be approximately a 10% increase in SHSU day classes at The Woodlands Center (5 each semester).

Result
Number Of Classes Offered During The Day
Spring '15 day classes were up 7.1% from Spring '14. To date, Fall '15 classes are up 54.3% from Fall '14. We reached the goal of at least five additional courses in the Fall '15 semester (54 in Fall '15, 35 in Fall '14) and did increase the day classes in the Spring '15 semester (45 in Spring '15, 42 in Spring '14) by three classes.


Action
Increase Day-time Class Offerings
Continue to speak to representatives in the various colleges on the main SHSU campus to encourage them to offer more day-time classes at The Woodlands Center. This is going to be continued to be monitored and encouraged.  

Goal
Student Activities Offered At The Woodlands Center
Number of student events, programs, and presence at The Woodlands Center.

Objective
Increase The Number Of Student Events, Programs, And Presence At The Woodlands Center
Work closely with the Student Activities Office, various student groups, as well as with The Woodlands Center Student Ambassadors & Bearkats of The Woods student groups to increase the number of student events, programs, and presence at The Woodlands Center.

KPI
Student Activities Offered At The Woodlands Center
Using survey self-report data, assess students interest in various possible activities.

Result
Student Activities Offered At The Woodlands Center
We continued to work closely with many of the units and departments on the main campus and The Woodlands Center to develop student activities. Overall, the activities grew from 87 events in 2013 - 2014 to 227 events in 2014 - 2015.


Action
Student Activities
Continue to encourage student groups and departments to reach out to TWC students each semester. The events increased this past year, so it is going to be continued to be monitored.

Update to previous cycle's plan for continuous improvement

* To provide students with information about the events, programs, and activities, a Woodlands Center "BINGO" was started during Welcome Week and "Scavenger Hunt" at the Transfer Orientation. This encouraged students to walk around the building and find the offices that provide student assistance and programs.
* The student survey was re-tooled and is going to continue to be revised to accurately measure and capture student satisfaction rates.
* A classroom survey that is separate from the annual student survey was designed and implemented that directly measured classroom technology satisfaction. This is going to continue to be utilized each semester with revisions made as required.
* The Woodlands Center Executive Director spoke with the Director of Aramark and shared healthier food options that were available.
* The Woodlands Center Executive Director spoke with the Director of Aramark about extending the hours of operation at the P.O.D.
* During Welcome Week, a table was set out to offer sign-up opportunities for students interested in participating in student  organizations. One new student organization currently being developed is a Transfer Student Organization at TWC.
* The Woodlands Center Executive Director met with the Honors College to plan how this could be implemented at TWC.
* The Woodlands Center Transfer Admissions Counselor is working closely with Lone Star College's Transfer Student Center to build stronger working relationships with TWC and its future students.
* The Woodlands Center has a full-time General Academic Advisor as well as a full-time Career Services Counselor starting this fall semester. These should each help develop more student opportunities.

Plan for continuous improvement * Continue to have the Woodlands Center "BINGO" and "Scavenger Hunt" during Welcome Week and orientations at The Woodlands Center. This encourages the students to explore the building and the student programs and facilities offered to them.
* Revise the classroom satisfaction survey to include an option to have professors provide their name. This is going to enable the Executive Director and IT to speak directly to the professor regarding their specific classroom experiences.
* Work has started on developing a Transfer Student Center in The Woodlands Center building. This is going to continue to be explored and developed.
* The development of a Woodlands Center Transfer Student Organization is underway. This organization is going to continue to be developed this year.
* The Woodlands Center Executive Director is going to continue to talk with the Honors College to develop this at The Woodlands Center.
* Develop a Transfer Student Center at The Woodlands Center.
* Continue to work on developing more student services at TWC.
* Start "Wednesday's at The Woodlands at One" speaker series to promote student engagement.

Sam Houston State University | A Member of The Texas State University System