Encourage student participation through satisfaction with programs and services.
Objective
Reduction Of No-Show Rate
When compared to benchmark data from the AUCCCD Director's Survey, the SHSU Counseling Center's no-show rate is approximately 5% higher than the national average for a 4-year public institution. As a part of our effort to reduce our no-show rate, and thus free up resources for other students, we have implemented an e-mail appoitnment reminder system. If this system is effective we may investigate additional reminder options such as SMS based reminders.
KPI
Change In No-Show Rate
The SHSU Counseling Center's no-show rate for FY14 will be less than 10%, based on data taken from the Counseling Center's EMR, Titanium.
Result
Changes In Attendance Rates
The Counseling Center's no-show rate fell from 12% in FY13 to 10% in FY14. This is slightly below the national average of 10.57% for schools of between 15,001 and 20,000 students, as reported in the 2013 AUCCCD Director's Survey.
Action
Implementation Of Additional Reminder Options
The e-mail reminder system implemented by the Counseling Center appears to have had the desired impact on the no-show rate, but it seems to have had even more of an impact on our other attendance statistics. For example the center saw an increase of approximately 20% in timely cancellations from FY 13 to FY 14. Even more impressively, there was a 60% increase in rescheduled appointments for that same time period. This means that those appointments were freed up to be utilized by other clients as opposed to being wasted via no-show status. Based on these numbers, it would seem that the implemtnation of the e-mail reminder system has been quite successful. As a result, the Counseling Center will move forward with the purchase and implementation of the SMS reminder system offered by Titanium in FY 15.
Goal
Foster The Development...
Foster the Development of an Inclusive Community
Objective
Development Of Bullying/Anti-Bullying Initiatives
The Counseling Center has seen an anecdotal increase in reports of bullying and cyberbullying among users of its services over the past year. We will begin investigating this more thoroughly in order to determine how prevalent of a problem this is, and to help guide prevention/intervention efforts.
KPI
Bullying Assessment
An analysis of four items related to the prevlance of bullying/cyber-bullying amongst Counseling Center clients. Data will be taken from client responses on the Standardized Data Set, which functions as the center's demographic data form.
Result
Bullying Assessment Results
Analysis of the four items related to bullying revealed that approximately 33% of the sample had never been bullied, and that of those with a history of bullying, appoximately 22% of those experiences took place more than 5 years ago.
Approximately 13% of indivdiuals who expereinced bullying stated that the bullying behavior consitituted cyber-bullying. 4.5% of individuals stated that they experienced cyber-bullying within the last 1-5 years, while another 3% stated that they experienced cyber-bullying over 5 years ago.
*Please refer to the attached report for a complete breakdown of the results for these items.
Action
Bullying Impact
Based on the data gathered, it would appear that the anecdotal increase seen by the counselors was likely just that, as the incidence rate of bullying history amongst our clients is much lower than that of of other types of issues. Given that most of the bullying experiences reported by clients took place during a pre-college time period, it seems unlikely that a large scale campus intervention or specific programming related to bullying wouldn't be useful at this time. Counselors did report that having these questions on the SDS were helpful though, as they provided useful clinical data on a case by case data. As a result, these questions will remain on the SDS for the time being.