2013 - 2014

Lowman Student Center, Director

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Update to previous cycle's plan for continuous improvement

1.  We petitioned the Student Service Fee committee to see if we could get additional funding to go toward expanding the student center.  They graciously gave us $250K with the intent of increasing that funding to the point where we can afford to build the expansion and renovating part of the existing facility.

5.  During this FY we purchased an additional 228 chairs and over 20 replacement tables.  We have also pursued reupholstering some of our lobby furniture.

8.  We continue to re-lamp the facility as funding permits.  We changed out flourescent fixtures with LED's.  We have also changed our restroom flush valves to use less water.  Overall our utility bill for FY-14 decreased by approximately 20%.  We will continue to look for opportunities to "green" the LSC.

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Plan for continuous improvement

During FY14 the LSC used a Campus Lab survey to assess our customer service and quality of our operation.  We review the survey on a monthly basis to look for areas where we can improve our services or facility.  We also continue to use information from our student focus groups that met to look at the LSC expansion project.  The staff conducted a self assessment using CAS standards to evaluate how we are doing.  We found a few areas that needed work and have made those corrections.  I have attached the CAS self evaluation with the findings and corrective actions.

1.  We continue to look for funding to expand and renovate the student center.  This year we were able to get the student services fee committee to budget $250K towards the expansion.  Their intention is to increase that funding each year until we have sufficient funding to expand the LSC.

2.  Part of the expansion/renovation plan was to relocate the LSC operations office into the LSC office suite to facilitate better communications.  After some renovations to the existing LSC  office suite, we were able to make the move this FY.  We will continue to work on other areas of the renovation plan where it is logical and as funding permits.  The two projects that are in the queue for FY 15 are to provide a satellite office for our university police and to expand a meeting room LSC 110 to accommodate more than 50 at a meeting.

3.  Based on the student's input in the expansion forums, we renovated an area of our game room to become a black light arcade.  While this renovation has only been completed for a few weeks the students have responded very favorably to that addition.  We will continue to look at the student's requests to guide us in our renovations.

4.  We have started a process of replacing furniture that is at least 10 years old.  We have replaced a number of chairs and tables.  We have also started a reupholstery project for most of our common area furniture.  We will continue this process over this coming FY.

5.  We have worked on "greening" the building and will continue that program.  This year we will re-lamp one or two large meeting rooms with LED fixtures.  As funding permits we will continue this energy and manpower saving project.

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