OATdb Archive

2013 - 2014

Registrar

Goal
Tuition Rebate Process
Better publicity to the graduating seniors concerning the tution rebate.

Objective
Linking The Tuition Rebate Form To Several Websites
Will be adding links for the tuition rebate to several different web pages to help publicize the rebate application

KPI
Number Of Tuition Rebate Apps Arriving In The Registrar's Office
By creating the links and making the rebate more accessible, we should receive more applications, earlier in the semester. The targeted goal is a 10% increase.

Result
Noticeable Improvement
Slowly the numbers are picking back up.  I believe that with the continued notification the applications will increase and hopefully a decent number of average applications recieved will be visible.  We send out emails and have links to the rebate in a couple of places on the web.  I believe the email blasts are most effective.

Fall 2013
129 applications received
36 Awarded
93 Denied

Spring 2014
133 applications received

The email blast is sent out twice during the first 12 class days then 1-2 times per month after that.

Action
Retire Goal
Since our numbers are increasing I believe we can safely retire this goal.  We will continue sending notifications to our students to ensure they are aware of the rebate opportunity.

Goal
Banner Implementation - Ad Astra
The Ad Astra module of Banner will be used to schedule classrooms.

Objective
Ad Astra Used To Schedule Rooms
For the 2010-2011 academic year, Ad Astra will be used to schedule classrooms for course offerings.

KPI
Scheduled Classrooms Using Ad Astra Software
Ad Astra used to schedule classroom will be the indicator. Goal is to schedule the classrooms and to produce reports the departments can use to predict course need, space needs, etc. with at least 75% success initially.

Action
Remains A Goal
We still have not been able to beta test with anyone.  However, COBA is on the schedule again to beta test with for Fall 2014

Goal
Improve Communication From Registrar's Office To The Campus Community
Will develop an academic communication timeline.  This would include any dates pertinent to academic departments that relate to registration and graduation, and provide communication regarding these events to the dean's offices.

Objective
Create An Academic Communication Timeline
This timeline will include all relevent deadlines/events that are in relation to both registration and graduation.  It will be used to ensure that we are sending out all necessary reminders in a timely manner that will benefit all involved.

KPI
A More Informed Campus On Matters That Are Registrar Related That Affect Their Areas As Well.
The plan will allow all key parties to recieve important information on any process change, update, crisis, etc that occurs within the Registrar that could potentially have an affect in other areas be prepared and know what to expect.

Action
Phase II
Work group was created to develop this idea.  The workgroup identified key pieces of communication as well as the stakeholders who will need the information.  Next step will be to create an information flow and have it distributed throughtout the Reg Office to ensure that we don't leave anyone out of the communication process.


Update to previous cycle's plan for continuous improvement Previously we had hoped to increase tuition rebate applications with more targeted efforts and this effort resulted in increase applications.  Ad Astra remains an issue and will carry forward into the new year.  Efforts to improve communication have improved however, there is still lots of room for improvementin this area.

Plan for continuous improvement The next year we will spend on evaluating the office on customer satisfaction, seeking approval to outsource the mailing/printing of transcripts, reviewing job descriptions and updating those and well as continuing to improve communication between the Registrar's Office and other key areas on campus.