OATdb Archive

2013 - 2014

UPD & Parking

Goal
Continually Improve The Support Services To Internal Constituents.
Continually improve the support services to internal constituents.

Objective
Enhance University Crime Prevention And Safety
To enhance crime prevention and safety across campus.

KPI
Review Survey Results Of Participant To Be Above Average On All Questions
To enhance crime prevention and safety across campus, the University Police Department will actively engage in making presentations.  These presentations are normally requested through the Department of Residence Life, Enrollment Management, and other requesting departments.  The purpose of these presentations is to inform the campus community of current trends recognized by this department and to provide general advice.  In order to evaluate this, our department will compare crime statistics for reported on campus crimes and conduct a survey of the participants who attend the presentation made by the officer.  The purpose of the survey will be to evaluate how the material is received and if the program needs changes. Presentations will be rated Above Average on all survey questions.

Result
Review Survey Results Of Participants To Be Above Average On All Questions
During the academic 2013-2014 year, a group of officer (who volunteer their time) developed a CORE Program.  CORE (Community Out-Reach Effort) has been designed to reach the many different student groups across campus, faculty & staff, athletic programs, and outside University constituents.  The education that is presented at these functions covers a spectrum of topics.  Receiving returned evaluations for these programs has been minimal at best, and we have heavily relied on anecdotal data from the consumer.  Since the CORE Program has been instituted we have seen an increase in the number of requested programs and we have seen a decrease in the number of reported property crimes concerning personal property.

Our departmental officers continue to work with the PACE Center in making presentations to faculty and staff in reference to critical incidents that could occur on campus. At this time there is no measurable data that has been provided by the PACE Center for this current academic year.


Action
Continue To Need Additional Responses
During the 2013 – 2014 year, a structured evaluation form was handed out; however, we continue to have issues having the document returned to our programmers or having students fill out the form who attend these presentations.  One of our goals for the CORE Team in the up-coming year will be to develop a better form for measure and obtain right after the program is delivered.  In looking at the number of requested presentations however; the comments that we receive from our constituents, and current data showing a decline in the number of reported property crimes (thefts) we believe that these programs developed by the CORE Team have been highly successful, and have helped build better relationships with the University community.  


Goal
Efficient Use Of Resources
Efficient use of resources

Objective
Provide Efficient Operations In Comparison To Similar Universities
Provide efficient operations in comparison to similar Universities.

KPI
Officer To Student Comparison Ratio
The University Police Department will evaluate and compare number of students enrolled in a similar university and the number of full time police officers who work at the institution.  This comparison will help the department to evaluate and compare how other university police department personnel compare to current full time officer to student ratio.

Currently, through our experience, our administrative staff has noted that other university police departments are set up in a similar manner and provide the same basic services as we do.  Also, departments outside of university law enforcement gauge population to officer ratios to help determine a need for officer resources.  A general number that is used for comparisons is one officer for every 1,000 in population (students/ faculty/staff). SHSU UPD’s ratio/population will be comparable (1/1000 = 5.5%) to other universities our size or even lower (ideal = 1/800 = 4.5%).    

Result
Appropriate Ratio
In reviewing the growth of the University over this current 2013-2014 academic year, a request was made for two additional police officers and three more full time dispatchers.  During the budgeting process, these positions were approved for September 1, 2014.  The addition of the positions will keep at our ideal ratio as defined by this university.

KPI
Analyze Parking Citations
The department will evaluate the number of parking citations issued to the number of parking citations that are paid per year.  Although this is not a main staple of our budget, the parking citation revenue is used to offset the revenue not generated through the sale of parking permits.  This indicator can provide trends and better help plan for future budget needs. Our ongoing goal for the future is to have $250,000 in reserve for infrastructure maintenance.

Result
Continuation Of Improved Results
Parking and Transportation have implemented a couple of changes that will impact forecasting for FY15.  First, all student permits are provided only in a decal format rather than hangtag due to integrity issues with misuse of permits and counterfeiting current permit designs.  In addition to this change, we should see an increase in student permits sold for customers that would like to purchase an additional permit for a second registered vehicle.  In the past, a hangtag could be transferred from a customer’s vehicle where the decal cannot.  A 10 percent increase on annual permit costs was approved for FY15. 

Citation fines experienced a small 1 percent increase between FY13 and FY14.  There is not an identifiable trend to clearly define the increase in citations.  We forecast citation revenue to be similar in FY15 to FY14 with the exception of No Permit violations.  No Permit violations are the number one violation on campus.  The change from hangtags to decals for students should decrease the number of No Permit violations under the basis that the permit cannot be removed without being destroyed.  Many of the No Permit violations issued in FY14 were due to the customers forgetting their hangtag or leaving it in an alternate vehicle.  The table below identifies citation fines transferred successfully from T2 to Banner Accounts and the total amount of citations issued for the fiscal year.

 

Fiscal Year

Citation Fines Transferred to Banner (Provided by Cognos)

Total Citations Issued

FY13

291,407.75

18,836 (provided by T2)

FY 14

298,222.00 (as of July 29, 2014)

19,102 (provided by T2)

 

The Sam Houston Parking Garage continues to produce revenue through semester contract spaces and timed parking through gated access control.  We forecast continued use of the garage with our timed parking format due to high demand of spaces located closer to the heart of campus.

Fiscal Year

Transactions Completed (Provided by T2)

Total Dollars Collected (Provided by T2)

FY13

51,193

$195,772.25    

FY14

53,558

$208,552.00


Action
Goals Achieved
With one month left in Fiscal 14, it appears that we have continued to meet our ratio of police officers to students.  In addition this, we have received tremoudous support from the University Administration in obtaining an overall of five new positions to maintain our ratios and continue to provide an excellent service to the University community.

And, based on the most current available numbers for fiscal 14, the Parking and Transportation Office has met or will meet the projected revenue for this year.  Once again, our goal for fiscal 2015 will be to meet an increased projected revenue since an increase in the parking permit structure was approved.  It should be noted that these revenues will be used to offset the cost of the five new positions and continued support to parking infrastructure.


Update to previous cycle's plan for continuous improvement

Officers collected more evaluations during this cycle at the end of the presentations; however, those that actually filled out the evaluation and returned were minimal.  Officers will continue to attempt to get more evaluation data from presentation participants.  It is our continued hope that students will be more willing to provide opinions of our presentations while the officer is present.  We are currently meeting our ratio of 1 officer to 1000 students, and have will be hiring additional full time equivalents beginning September 1, 2014 for Fiscal 2015.  However, due to the University’s expansive growth and federal/state requirements, we will need to continue to examine this ratio much closer due to adjustment of roles within the department.  Parking and Transportation met the projected revenue goal and are striving to continue with that success for Fiscal 2015.


Plan for continuous improvement For Fiscal 2015, our CORE Program wants to better define and correlate presentations that they are doing to better reflect issues that are not only local to our University, but also at the State and National level.  Officer have been attending specialize training in Crime Prevention, Title IX, and Clery.  The presentation correlate to the activities that the University is placing emphasis on.  Our CORE Team (which was formed during this cycle) is made up of volunteer officers who are dedicating personal time to provide programs, activities, and public relations to the campus community.  The CORE Team has challenged themselves to create a program that is a success.

During the 2013 - 2014 cycle, we continued to monitor growth and changes in State of Texas licensing mandates.  For Fiscal 2015, our department will be able to add five additional full time employees to continue the level of service expected.   For 2015, our command staff will continue to monitor the growth of the University to maintain appropriate staffing levels.

The Parking Management Office met its projected revenue based on current provided projections.  The parking management staff will continue to examine parking rules, regulations, and policies to help ensure that parking is managed at its expected levels.  Furthermore, the parking management staff will participate in more construction meetings to help ensure that when new projects are developed, appropriate parking space ratios can be maintained with minimal loss.