OATdb Archive - Sam Houston State University

OATdb Archive

2012 - 2013

Procurement And Business Services

Goal

Develop A Strong Employee Development Process

Review Procurement and Business Services trainings offered to faculty and staff to ensure we are reaching all constitutents who purchase on behalf of the Univeristy.

Objective

Review Employee Training Programs For Improvement

Review employee training programs to ensure we are offering the most effective training methods for policies and procedures, PCard, and Banner.

KPI

Electronic Trainings Available To Faculty And Staff

Measure the number of training classes that we can move over to online/electronic testing for faculty and staff. 100% of all procurement card refresher trainings will be available online with 75% of those trainings expected to be completed.

Result

Refresher Trainings Completed

100% of all refresher courses required for delegates of the departmental procurement cards were completed through Talent Management for Fiscal Year 2013. This resulted in an increase of total dollars spent to $5,891,289.00 and total transactions made to 22,454.

Action

Refresher Training

50% of all users of departmental procurement cards as well as 100% of all delegates for procurement cards will be added to the electronic refresher course for the next fiscal year.

Goal

Implement Continuous Improvement Within Our Division

It is the goal of Procurement and Business Services division to work with the units under our umbrella on continued improvement of customer service and technology to our end users across campus.

Objective

Increase Development For Staff Within Procurement And Business Services

Increase staff development for all staff within Procurement and Business Services to provide them with the tools they need to better assist campus end users within their area of expertise.

Indicator

Staff Development Trainings Completed By Procurement Staff

Measure the number of staff development completion certificates provided to the total number of staff in the Procurement and Business Services Department.

Criterion

Professional Development

At least 75% of our staff will attend two professional development classes either on or off campus that pertain to their daily duties.

Finding

Actual Employee Trainings

At the end of fiscal year 2013 we measured the number of staff attending at least two staff development sessions either online, on campus or off campus and we had missed our goal by just a small margin. We had a total of 13 staff out of the 19 full time staff in Procurement and Business Services (Procurement, Property and Stores) attend at least two classes that pertain to their day to day job duties which resulted in 68.42% of our staff attending the recommended number of trainings.

Action

Employee Trainings

Our division will continue to encourage staff to attend professional development that will coincide with their job duties in order to enhance continuous improvement within our division and across campus.

Update to previous cycle's plan for continuous improvement PCard refresher training was added online in Talent Management and is mandatory for all delegates each year, and available to departmental users upon request by departments. Implementation of this online training has resulted in our PCard Coordinator having more time to focus on auditing of transacations and resolving issues with Citi.

Plan for continuous improvement Training of staff will continue to be a priority in the upcoming fiscal year both on and off campus. With the implementation of Talent Management, it will be easier to track all employees training taken on campus through Staff Development days, Banner system trainings, and online trainings, as well as, those courses attended away from campus or while attending a conference. In addition to the PCard online refresher training, we hope to move over our Policies and Procedures trainings for Procurement and Business Services to Talent Management as well. This would enable those who are taking the courses as a refresher, to take the course on their own time making it more efficient for both our staff and campus end users. We will continue to work with Human Resources to try and make this happen before the end of fiscal year 2014. We will also continue to make staff development among our staff a priority in 2014.