Students will utilize facilites and programs at TWC.
Objective
Student Satisfaction With Student Services Provided At The Woodlands Center.
Students will be satisfied with the quality of student services provided to them at The Woodlands Center.
KPI
TWC Student Satisfaction Survey
It is expected that the level of satisfaction of the services provided to The Woodlands Center students will be 85% or greater.
Note: The Woodlands Center Student Survey attached. Note: The Woodlands Center Student Survey Results attached.
Result
Student Satisfaction Survey Findings From The Student Satisfaction Survey Sent To The Fall 2013 The Woodlands Center Students
The findings of the Student Survey were:
86.4% satisfied with Information Technology (Information Technology support, computer classrooms, computer lab).
91.5% satisfied with Information Resources (providing support of Library services, inter-library loans).
86% satisfied with Aramark (food services provided in food court within The Woodlands Center building).
92% satisfied with the One Stop Center (Office that provides students with assistance in Financial Aid, Registration, Admissions, student i.d. card).
Action
Targeted Actions To Take To Help Improve Student Satisfaction With Services At The Woodlands Center As A Result Of The Student Satisfaction Survey.
Plan for Continuous Improvement:
Continue to provide students with information about what each of these areas can do to assist them.
Better advertise these areas so more students are aware of the services.
In an effort to more accurately measure the customer satisfaction rate of the Information Technology services, a separate question specific to “Building/Classroom Technology Satisfaction” versus “Information Technology Customer Support Satisfaction” should be implemented.
During peak registration/financial aid times throughout the semesters having an extra staff on hand to assist in the One Stop Center will be considered to provide adequate support to the students.
The student survey measures overall should be revised to find a more comprehensive way to measure satisfaction rates. It was determined that the satisfaction measures initially used were not adequate in capturing performance satisfaction rates.
Look into having healthier food options in the Aramark P.O.D.
Exploring other hours of operation for the Aramark P.O.D. to be available to late classes.