Administrative oversight of Lowman Student Center (LSC), Recreational Sports, and Students' Legal and Mediatoin Services
Objective
Students' Legal And Mediation Services
Provide follow-up service check-up and evaluate whether students have understood their rights and taken action on one or more legal options.
KPI
Students Responding To Follow-Up Calls Will Affirm That They Have An Ongoing Understanding Of Legal Options.
Each student seeking legal consulations will receive a follow-up telephone call 1-2 weeks after appointment. When calls are unanswered, the department will leave a message expressing concern/interest in legal resolution. When calls are answered or returned, the following will be asked:
Was the information you attained in your legal consultation helpful in understanding your legal options? (yes/no)
Were you able to take the next step towards resolution of your legal issue? (yes/no/na)
Invite additional consultation if no steps have been taken.
Of students receiving consultation:
95% will receive a follow-up call.
20% of students will be reached by telephone and agree that the information attained in legal consultation was helpful in understanding legal options.
15% of students reached by telephone and will have taken the next step towards resolution of their legal issue.
Result
Understanding Legal Options
Here, we've had great success. Our office made phone calls to 100% of the students who used our services to determine if they needed follow-up. Of the students we were able to reach, 68.4% said that they information provided was helpful in resolving their legal options. This is lower than our goal, again, likely in large part due to changes in director, staff, and report back that they have understood the law and the legal process and awareness of inconsistencies in asking the assessment questions. 85.9% of the students contacted said that they have taken the next step to reaching their goal.
Action
Review Assessment Methodology
We will review the questions we ask, the questions we don't ask, and how we ask the questions to make sure our findings have internal consistency and we are obtaining the correct information so that our office will have accurate information.
Objective
Recreational Sports
Students who take advantage of the May trip to Grand Canyon National Park will report participation: 1. increased self-esteem, 2. enhanced interpersonal relationships 3. involved learning at least one new skill.
KPI
Survey With StudentVoice
The indicator will be a survey with a Likert scale 1-5 with a place for comments for two of the items. Expectations are that 90% of participants will report positive experiences with the trip. We are especially interested in the self-esteem ratings improving from the 86% reporting improvement during 2010-2011.
Result
Grand Canyon National Park Trip Survey
All participants reported a positve experience with the trip. Reporting on improving self esteem remained the same as during 2010-2011.
Action
Work On Self-esteem Objective
The Outdoor Recreation program will work on improving its scores in regards to self-esteem until 100% of participants report improved self-esteem. The goal for the upcoming year will be to get to at least 90%. The program will continue to incorporate nightly debriefing activities into its trips to help facilitate self-esteem development and explore alternative options to gage self awareness of self esteem.
Objective
Lowman Student Center (LSC)
Provide guests with high quality facilities, equipment and services.
KPI
Quality Operations
Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached.
Result
LSC Quality Of Service Survey
In addition to the 96% approval rating, the comments on the survey were overwhelmingly positive. One of the requests made early in the survey cycle was to develop an online reservation system. We purchased that option with our current reservation system with very positive results.
Action
Quality Operations
We will expand the number of users this coming academic year. We have also upgraded our technology in the meeting rooms to include large flat panel televisions and Skype access.