OATdb Archive

2012 - 2013

Enrollment Management, Vice President

Goal
Recruitment And Enrollment
To provide affordable, quality education to a diverse population by recruiting and enrolling qualified freshman, transfer, adult learners and graduate students for admission.

Objective
Competitive Marketing Team
Streamline the graduate admissions enrollment process by hiring a graduate e-communication person to implement Hobson's in the admissions process

KPI
Qualified Communications Staff
Qualified staff hired.  Communication plan used with prospective graduate students from inquiry through enrollment.

Result
Graduate Admissions Staffing
Mary Pascarella was hired as Associate Director of Enrollment Management to implement Hobson's communications for graduate admissions.


KPI
Online Communications For Graduate Students
Create the initial foundation of the yield rates from application to acceptance for graduate students through online communication.

Result
Digital Marketing Delayed
Digital marketing was delated in starting for Fall 2013 enrollment.  The marketing efforts began in July 213 for Fall 2014 enrollment efforts.

Action
Communication And Recruitment
Professional consultation from an outside firm provided action recommendations for effective communication, recruitment and marketing to lead to successful enrollment of graduate students. The audit report also recommended that the Graduate Admissions office report to Enrollment Management.  This transition was completed in August 2013.  Additional assessment for this area will transfer to the Assistant Vice President for Enrollment Management and Graduate Admissions.

Goal
Qualfied Workforce
To meet the student enrollment, graduation and employment goals in response to national, state, and regional demand by preparing an educated workforce.

Objective
Career Services
Develop a plan to integrate the services of Career Services into the university retention plan using best practices from University Leadership Council.

KPI
Structure Changes
Change structure of services by identified areas

Result
Liaison Counselors
Liaison counselors will be identified and hired to work with the colleges of business administration, criminal justice, and education. 


KPI
New Reporting And Organizational Chart
Career Services will change their supervisory reporting structure and organizational chart to include reclassifications and additionals of positions. 

Action
Staffing Changes
Current career counselor, Cenaiyda Carranza will oversee four career counselors.  Three new career counselors will be hired as liaisons the colleges of criminal justice, education, and business administration.  Assistant Director Vinessa Mundorff will supervise an employment specialist Greg Monteith. Staffing and organizational changes are complete.  This goal is retired.

Goal
Centralized Data Source
To serve as a centralized source for the analysis and dissemination of institutional data to support planning, review, and informed decision making.

Objective
Administrative Assessment
Institutional Effectiveness to pilot the new administrative assessment plan in the Registrar's Office for future implementation to a scheduled timeline of other administrative units.

KPI
Assessment Of Registrar's Office
Provide continuous improvement criteria and action items for the Registrar's Office.

Result
Staffing
Lack of qualified staffing has postponed this result. Staff hired to administer administrative assessment. Future assessment will be completed by Institutional Effectiveness.


KPI
Timeline
Timeline for the other units' review process.


Result
Delayed Timeline
Lack of qualified staff has delayed this project until the upcoming academic year.

Action
Assessment Postponed
Administrative assessment of the Registrar's Office will occur in academic year 2013-14. This Administrative Assessment goals will be reported in future OATDB cycles in the area of Institutional Effectiveness. 


Update to previous cycle's plan for continuous improvement

Previous Cycle’s “Plan for Continuous Improvement”: The new undergraduate admissions standards were put in place for Fall 2013 entering freshmen students. The standards can be found at: http://www.shsu.edu/admissions/undergraduate/. With the change in admissions standards, the quality of students enrolling has improved based on ACT/SAT scores, and will be analyzed for retention and graduation rates as this cohort matriculates until degree completion. The enrollment audit was performed by Miller/Cook and Associates in the 2013 Spring semester to help the Enrollment Management and Academic Affairs divisions align with best business practices. One of the recommendations was to create a competitive marketing package for recruitment. This aligns with the accountability system used by the admissions counselors. The counselors have been trained to use the student communication tracking system for assessing the conversion rates from applied to accepted to enrolled. Cognos reports have been created to monitor this information, and the Assistant VP for Enrollment Management is responsible for incorporating this information into good practice.  The enrollment audit document recommended several reporting changes within the Enrollment Management division. From these recommendations, other secondary reporting structures had to also change. The On-Campus Recruitment Office staff reports to the Director of the Visitor Center. The Director and Manager of On-Campus Recruitment continue to work with the camp directors to capture camper contact information, as well as implement the Marketplace registration software. The Veteran’s Resource Center has improved their presence at college fairs for recruitment purposes, and provided materials to be used at on-campus events, such as our preview days twice per year.


The three goals listed in the database have been completed.


Plan for continuous improvement Because the Enrollment Audit was completed in the Spring 2013 semester and the actual implementation did not start until August 2013, our 2013-2014 cycle will focus on completing the recommendations listed in the document. The division’s primary focus will be on (a) creating a competitive packaging strategy for undergraduate student recruitment, (b) improving the graduate application processing, and (c) incorporating the leadership training practices and techniques into each Enrollment Management department for sustainable change for building relational capacity within the division.