Increase Recognition In State And National Levels For Divisional Accomplishments
Increase Recognition in State and National Levels for Divisional Accomplishments
Objective
Government Compliance/Reporting Excellence
Comply with all payroll reporting deadline as provided by federal and state entities.
KPI
State Reporting Penalties
Payroll will produce all required documents/reports in an accurate manner and submit said documents as prescribed by state authorities. Failure to provide accurate data in a timely manner produces possible penalties and public notification of failure to comply. Payroll will not receive any penalties or negative notification.
Result
Compliance Met
The Payroll Office did not receive any penalties or notifications related to operations.
Action
Needs Improvement
While the Payroll Office did not have any state or federal reporting penalties, the office did have an audit finding for failing to properly report HRIS data leading to poor rankings. This has led to more work for staff to make cleaning this reporting system up to a level required by the state. the plan is to have the system up-to-date before the end of the fiscal year 2013.
Goal
Promote Responsive, Welcoming, And Customer Oriented Service
Promote Responsive, Welcoming, and Customer Oriented Service
Objective
Promote Positive Campus Perception
The Bursar's Office will promote a positive campus perception of their office and the University as a whole.
KPI
Participation In Student Events
The Bursar's Office will participate in a variety of public events and student orientation activities. In an effort to better inform our studnet and parents , the Bursar representative will speak regarding payment options and deadlines, poutside scholarship information, third party payment options, and other current Bursar related topics. Bursar participation at these events will be tracked and recorded. They will seek to speak at one event per semester during the academic year.
Result
Limited Participation
While the Bursar's Office made offers to participate in student events, only once was this accepted for money management. Therefore, the Bursar's Office created a brochure for students to use on how to handle their account balances.
Action
Getting Better
The Bursar's Office will develop an actual course with materials to present to both academic and student affairs for trainin g students. This should help show the benefit the office could provide to sutdents on how to manage their student accounts.
Goal
Continually Improve The Support Services To Internal Constituents
Continually Improve the Support Services to Internal Constituents
Objective
Deadlines Met To Improve Support Services
Deadlines Met to Improve Support Services
KPI
Deadlines Met
Financial Accounting and Reporting should have no reports that are turned in late to any agency that requires a financial-related report from SHSU.
Result
Successful Reporting
Financial Accounting and Reporting was able to build new reports in Cognos Reporting System that led to more efficient reporting process. Almost every report was submitted on time or early during 11-12. This culminated in the Annual Financial Report being submitted on time, which was a first since being in the Banner Financial System.
Action
Retire Objective
Since this objective has been met for most reports, the Controller's Office will retire this objective.
Goal
Enhance Link Between Planning And Budgeting As Well As Determining Resources, Needs And Uses Both Short And Long Term
Enhance Link Between Planning and Budgeting, as well as, Determining Resources, Needs and Uses Both Short and Long Term
Objective
Define Models For Enhanced Data Analysis To Improve Decision Making
Define Models for Enhanced Data Analysis to Improve Decision Making
KPI
Assess Budget Projections Created With New Models
Budget projections for FY12 that were generated with new models will be tested against actuality in FY 2012.
Result
FY2012 Budget Projections Judged Reasonable When Compared To FY2012 Actual
When tested against the Fiscal Year 2012 actuality, the Fiscal Year 2012 budget projected from new models will prove to be reasonably accurate.
Action
Action
Utilizing the new models, the budget office will create a projected budget for FY13. During the course of creating this budget, the budget office will refer to the FY12 actual vs projected budget comparison to see where the changes can be made to the new models so that an even greater degree of accuracy can be achieved.