Plan and implement an effective New Student Orientation program for incoming freshman and their parents/guests.
Objective
Student Preparedness
Students attending New Student Orientation will become knowledgeable of the resources available to support them in their academic endeavors.
KPI
Orientation Evaluation
Incoming freshmen complete the evaluation after New Student Orientation. The goal is to score three or better on a five-point scale related to resource availability. Another goal was to have a better return rate for parent response.
Result
Return Rate Success
We were very pleased with the results. Not only were we rated three or better, the parent response return was higher. Using StudentVoice and e-mails instead of paper copies made a big difference.
Action
Retire Objective
We are so pleased with our progress in this area that this objective will be retired.
Objective
Student Satisfaction
Students attending New Student Orientation will report having been assisted and satisfied with their transition into Sam Houston State University community.
KPI
New Student Orientation Evaluation
Incoming freshmen complete the evaluation. The evaluation has some 5-point Likert items and some 4-point Likert items. Our goal is to be rated three or higher on a five-point scale.
Result
Success
Once again, we score over an average of 3.5. However, there were no major complaints this year other than the food temperature of catered items.
Action
Student Satisfaction
We will be adding family satisfaction to this area next year.
Goal
Orientation Team Comprehensive Training
Develop and implement a comprehensive training program that will prepare the Orientation Team to be knowledgeable of the vast resources available to both new students and their parents/guests.
Objective
Orientation Team Service To Students And Their Parents/Guests
The Orientation Team will be able to assist and direct students and their parents/guests with the knowledge needed to complete and/or gain information about a particular department(s) during the transition to Sam Houston State University.
KPI
Orientation Team Member Examination
The examination assesses knowledge about SHSU and its resources. We raised our goal this year to a score of 85% on the exam to remain a member of the new orientation team.
Result
Passing Results
We had 30 trainees. All made 85% except one who made 83%.
Action
Well-Informed Team
We are consistently hiring team members who can meet our minimum standards. Therefore, this objective will be retired.
Goal
Undergraduate Admissions And Tele-Counseling/Tele-Recruitment Efforts
Work with the Undergraduate Admissions Office in tele-counseling/tele-recruitment efforts to funnel students from accepted to enrolled students.
Objective
Tele-Counseling/Tele-Recruitment
Members of the Orientation Team will assist in tele-counseling/tele-recruiting students in talking with prospective students.
KPI
Coding
Callers code calls for contact with student, contact with parent, left message, etc. Once again, our goal is 3500 calls over the year.
Result
Phone Calls
This year New Student Orientation combined with Undergraduate Admissions and the Visitor's Center. The result was over 3500 calls.
Action
Objective Retired
We have the tele-recruitment under control; thus, this objective will be retired.