Office Of Student Services Research And Assessment
Goal
Professional Development Of Divisional Staff
The office of student services research and assessment will be committed to assisting divisional staff in creating meaningful assessment projects as well as further their professional development through a series of presentations, lectures, webinars/seminars.
Objective
Development And Promotion Of Programs
Divisional staff, including student employees, will enhance their existing knowledge as well as gain new information regarding student services assessment, research, and development topics by attending seminars, presentations, and webinars.
KPI
Training Sessions
A variety of assessment-related presentations, webinars, and seminars will be offered during the 2011-2012 academic year. A survey will be administered at the conclusion of each event thereby measuring the effectiveness and participant's satisfaction with the program. Each survey will allow for feedback regarding topics to be offered in future training as well as general comments about the presentation.
Action
Survey Results
Based on survey results, participants indicated they preferred more variation in topics (75%). Training sessions on social media, customer satisfaction and service, and FERPA were added to the existing schedule. The fall 2012 offering will include updates on the Cleary Act and training on ethical decision making and leadership. Training on the use of CampusLabs Compliance Assist modules began in July, 2012. This newly added feature will enhance the reporting efforts of the division by enabling the departments to provide more reports germane to their area as well as providing detailed summary reports for the administration
Goal
Annual Assessments
The Office of Student Services Research and Assessment will assist division departments will completing annual assessments to meet deadlines.
Objective
Complete Annual Assessments
Division departments will meet deadlines for having annual assessment results posted to the online assessment tracking system (OATDB).
KPI
OATDB Entries
Department entries in the OATDB will serve as the indicator. By September 1, 2012, 100% of departments will have the OATDB entries complete.
Result
Department Completion
One difficulty in having departments complete is most go by the fiscal calendar and do not have all their data until the end of the fiscal year, which ends 8/31.
Action
Completion Of OATdb Entries
With the exception of one area, the Associate Vice President of Facilities and Operations for the Division of Student Services, all departments have submitted entries into the SHSU OATdb system as of August 1, 2012. An email notification along with a follow-up reminder was sent to the division's administrators. The University's Assessment Coordinator, Dr, Marsha Harman, is in the process of reviewing all entries to insure alignment with the requirements set forth by the SACS review team.