Improve The Support Services To Internal Constituents.
Continually improve the support services to internal constituents.
Objective
Enhance University Crime Prevention And Safety
To enhance crime prevention and safety across campus.
KPI
Review Survey Results Of Participant To Be Above Average On All Questions
To enhance crime prevention and safety across campus, the University Police Department will actively engage in making presentations. These presentations are normally requested through the Department of Residence Life, Enrollment Management, and other requesting departments. The purpose of these presentations is to inform the campus community of current trends recognized by this department and to provide general advice. In order to evaluate this, our department will compare crime statistics for reported on campus crimes and conduct a survey of the participants who attend the presentation made by the officer. The purpose of the survey will be to evaluate how the material is received and if the program needs changes. Presentations will be rated Above Average on all survey questions.
Result
Failure To Evaluate
Unfortunately, the form that was developed for evaluating presentations was not distributed. Thus we do not have objective evaluation data. However, we do have some anecdotal data in that we receive numerous compliments and are asked to repeat presentations.
Action
More Structure Needed
During 2012-2013, we will ask presenters to submit the evaluation forms the next workday to the UPD Administrative Assistant.
Goal
Efficient Use Of Resources
Efficient use of resources
Objective
Provide Efficient Operations In Comparison To Similar Universities
Provide efficient operations in comparison to similar Universities.
KPI
Officer To Student Comparison Ratio
The University Police Department will evaluate and compare number of students enrolled in a similar university and the number of full time police officers who work at the institution. This comparison will help the department to evaluate and compare how other university police department personnel compare to current full time officer to student ratio.
Currently, through our experience, our administrative staff has noted that other university police departments are set up in a similar manner and provide the same basic services as we do. Also, departments outside of university law enforcement gauge population to officer ratios to help determine a need for officer resources. A general number that is used for comparisons is one officer for every 1,000 in population (students/ faculty/staff). SHSU UPD’s ratio/population will be comparable (1/1000 = 5.5%) to other universities our size or even lower (ideal = 1/800 = 4.5%).
Result
Appropriate Ratio
We actually realized our ideal of 1/100.
KPI
Analyze Parking Citations
The department will evaluate the number of parking citations issued to the number of parking citations that are paid per year. Although this is not a main staple of our budget, the parking citation revenue is used to offset the revenue not generated through the sale of parking permits. This indicator can provide trends and better help plan for future budget needs. Our goal for 2011-2012 is to have $250,000 in reserve for infrastructure maintenance.
Result
Mixed Results
We did not meet the projected revenue with the sale of parking permits and parking citations. We had projected 1.7 million, and the actual revenue was approximately 1.550 million. In observing environmental factors, there are a number of students who now use shuttles provided by apartment complexes and an increae in the number of online students. This results in fewer students need parking permits.
We did increase revenue collected in the parking garage. We attribute this to the newly installed T2 Flex Software package. It is much more reliable than our previous software program.
Action
Searching For Other Avenues Of Revenue
Where possible, we will work to lower our ratio of officers to students at SHSU.
In adjusting to new demographics, we will have to be more innovative in seeking revenue. Our goal for 2012-2013 will be, once again, to have $250,000 in reserve for infrastructure maintenance.