Continually Improve The Support Services To Internal Constituents (Mail Service)
Continually Improving the Support Services To Internal Constituents.
Objective
Satisfy Our University Community Customers
Mail Service will provide our customers with a satisfying experience.
Indicator
Mail Service Client Survey
Mail Service will solicit feedback from our clientele, with regard to their experience dealing with our office, through the utilization of a survey. Survey is attached.
Criterion
Positive Survey Responses
Mail Service will receive predominantly positive responses to all of its client survey questions.
Finding
Formal And Informal Survey
Mail Service received a 99% approval rating on the survey taken for FY 2011. Evidence is provided on attachment.
Action
Mail Service Client Survey Actions
Unfavorable responses received that require action above my level of authority will be forwarded to the next level manager for review and approval of any action to be taken.
Objective
Meet Or Exceed All USPS Requirements
Meet or exceed all minimum standards required by the USPS.
Indicator
USPS Audits
Mail Service will record the finding of the quarterly audits done by the USPS.
Criterion
Pass Each Quarterly Audit
Mail Service will pass each audit above required minimum standards.
Finding
Audit Results
The USPS quarterly audits have found SHSU Mail Service in full compliance on all audits for the year and they contained no negative comments.
Action
Audit Actions
While the SHSU Mail Service Department has succeeded in meeting all USPS audit requirements over the past several years, the current fiscal crisis will demand that efforts be magnified in order to ensure that future audits are successful even in the face of fewer resources.
Goal
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Press & Copy)
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Press & Copy)
Objective
Encourage Improvement - Revenue Approaches
Sam Press and Copy will develop improved net revenue approaches.
Indicator
Overview Of Sam Press & Copy 2011 Revenue Assessment (Press & Copy)
Sam Press and Copy's 2011 revenues will be reviewed and assessed at the close of the fiscal 2011 year in relation to last year's revenues.
Criterion
Revenue Increase Of At Least 2% (Press & Copy)
Revenues of Sam Press and Copy will increase by at least 2% over last year's revenue.
Finding
Revenue Increase Findings (Press & Copy)
After final reckoning it was found that Press and Copy did not meet this year's goal of increasing revenue by 2% over FY10. The revenue shortfall is due to a substantial drop in business from departmental customers, who generally have less money to spend on printing and copying.
Indicator
2011 Income And Expenses To Assess Average Net Income (Press & Copy)
Review 2011 income and expenses To assess average net income attained by Sam Press and Copy
Criterion
Achieve Average Net Income Target Of 5% (Press & Copy)
Achieve Average Net Income target of 5% - a very respectable net income by business standards appropriate for Sam Press and Copy.
Finding
Net Income Target Findings (Press & Copy)
After final reckoning it was found that Press and Copy did not meet this year's goal of achieving a 5% net income target.
Action
Stemming Revenue Losses To Be Worked Out With New B&O And F&O Leadership
In the upcoming weeks, Press and Copy will attempt to formulate ideas for stopping or reducing this year's revenue loss trend and will carefully assess cost saving options. Ideas and plans will be discussed with the new VP for F&O and any successor to the Assoc VP for Budget and Operations. New policies may be implemented internally or by the new members of the Finance and Operations leadership. Plans to improve profitability include a broad price increase for printing and copying services while making further cuts in spending where possible.
Goal
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Vending)
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Vending)
Objective
Encourage Improvement Of Revenue Approaches
Vending will develop improved net revenue approaches
Indicator
Overview Of Vending 2011 Revenue Assessment (Vending)
Vending's 2011 revenues will be reviewed and assessed at the close of the fiscal 2011 year in relation to last year's revenues.
Criterion
Revenue Increase Of At Least 2% (Vending)
Revenues of Vending will increase by at least 2% over last year's revenue.
Finding
Revenue Increase Findings (Vending)
After final reckoning it was found that Vending did not meet this year's goal of increasing revenue by 2% over FY10. This shortfall came as a direct result of vehicle purchases the department had to make to replace worn out vehicles.
Indicator
2011 Income And Expenses To Assess Average Net Income (Vending)
Review 2011 income and expenses To assess average net income attained by Vending.
Criterion
Achieve Average Net Income Target Of 5% (Vending)
Achieve Average Net Income target of 5% - a very respectable net income by business standards appropriate for Vending.
Finding
Net Income Target Findings (Vending)
After final reckoning it was found that Vending did not meet this year's goal of achieving a 5% net income target. Largely to blame for this shortfall was the increasing prices which vending encountered, especially snacks which went up of 30 % this year.
Action
Revenue Approach Actions (Vending)
In the upcoming weeks, Vending will attempt to formulate ideas for increasing this year's revenue gain trend and will carefully assess cost saving options. Ideas and plans will be discussed with the new VP for F&O and any successor to the Assoc VP for Budget and Operations. New policies may be implemented internally or by the new members of the Finance and Operations leadership.