OATdb Archive

2010 - 2011

Health Services

Goal
Patient Volume
Increase Medical Service Fee

Objective
Increase Medical Service Fee
Successfully propose an additional 10% increase in the Medical Service Fee effective Fall 2011.

Indicator
Increase Medical Service Fee
Comparison Of The Medical Service Fee From Fiscal Year 2010 To Fiscal Year 2011.


Criterion
Medical Service Fee
$3.50 increase in the medical service fee for long semester hours and $1.75 increase per summer session.

Finding
Medical Service Fee
$3.00 increase in the medical service fee for long semesters and $1.00 increase per summer session.

Action
Increase Medical Service Fee
Propose increases in Medical Service Fee as outlined in strategic plan.

Goal
Quality Health Care Services
The Health Center will provide quality health care services.

Objective
Quality Improvement Studies
The Health Center will conduct at least two quality improvement studies during FY 2011.

Indicator
Quality Improvement Studies
The Health Center will conduct at least two quality improvement studies during FY 2011.

Criterion
Quality Improvement Studies
The criterion for success is the completion of two formal quality improvement studies prior to the end of FY 2011.

Finding
Quality Improvement Studies
The Health Center completed three quality improvement studies.  The completed studies addressed practitioner generated prescriptions and STI screening behavior, and STI screening behavior follow-up study.

The studies completed this year outlined quality improvement processes that yielded the following results:

  • 99.4% of prescriptions written by the practitioners are complete, legible, and error-free.
  • 5% of students that indicated they would partake in a behavior achieved the desired outcome.
  • 13% of students that indicated they would partake in a behavior achieved the desired outcome.


Action
Quality Improvement Studies
The Health Center will carry over this objective for FY 2012. 

Goal
Health Promotion
The Health Center will equip and encourage students to make healthy lifestyle choices.

Objective
Student Attitude And Behavior
The Health Center will conduct outreach activities that improve students' attitudes toward healthy behaviors and increase the likelihood they will exhibit them.

Indicator
Program Activity Assessments
The program assessments for specified activities will serve as evidence of the successful completion of this objective.

Criterion
Student Attitude
2010 Study: 40% of the activity participants will indicate a positive attitude toward the desired behavior.

2011 Study: 40% of the activity participants will indicate a positive attitude toward the desired behavior.

Finding
Student Attitude
2010 Study: 69% of the participants indicated a positive attitude toward the desired behavior.

2011 Study: 65% of the participants indicated a positive attitude toward the desired behavior.


Criterion
Student Behavior
2010 Study: 10% of the activity participants exhibited the desired behavior.

2011 Study: 10% of the activity participants exhibited the desired behavior.

Finding
Student Behavior
2010 Study: 5% of the activity participants exhibited the desired behavior.

2011 Study: 13% of the activity participants exhibited the desired behavior.

Action
Student Attitude And Behavior
The department will assess its efforts to positively affect students' knowledge, attitudes, and behaviors related to health-related issues.  In FY 2012, we will attempt, when feasible, to directly assess the student's behavior instead of depending solely upon self-reporting.

Update to previous cycle's plan for continuous improvement
Plan for continuous improvement The Student Health Center provided SHSU students with access to quality health care services and health promotion activities.  The department achieved its objectives in the area of Quality Health Care Services, but did not achieve its objective in Patient Volume and Health Promotion.

The department's efforts to improve the quality of its services resulted in approximately an 8% increase in the Medical Service Fee compared to the proposed 10% increase.  Although the department did not fully meet its objective, the Medical Service Fee increase will allow the department to hire a full time practitioner for the FY 2012.  This will allow us to further improve the quality of healthcare services and access to care.  

The department furthered the quality of its medical services this year through quality improvement studies.  In addition to on-going quality assurance measures, the department completed three formal quality improvement studies that outlined processes that resulted in 99.4% accuracy among practitioner generated prescriptions, 5% of students achieving a desired outcome, and 13% of students achieving a desired outcome.  

The department also conducted or participated in 124 programs as part of its efforts in order to positively affect students' knowledge, attitudes, and behaviors related to health-related issues.  As a result of directly assessing actual behaviors, the Health Promotion objective was not initially met. An initial behavioral study indicated that the participants did not achieve the desired outcome. With careful review of the activity assessments, an indicated barrier that potentially impacted the desired behavior was discovered.  After removing the barrier, a follow-up study was conducted and the desired outcome was achieved.  When feasible, the SHC will directly assess actual behavioral outcomes related to the students' participation in specified programming activities.

The goal areas for Quality Health Care Services and Health Promotion will remain relevant for FY 2012.  Based upon the findings of this year's assessment, the Student Health Center will strive to make specific improvements in 2011-2012 in these areas by:

1. Conducting quality improvement studies related to no-show rates and front office operations.

2. Obtaining a full time practitioner in an attempt to increase patient volume.

Sam Houston State University | A Member of The Texas State University System