Provide high quality facilities and services in support of the university's mission.
Objective
Quality Operations
Provide guests with high quality facilities, equipment and services.
Indicator
Quality Operations
Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached.
Criterion
Quality Operations
Maintain a 90% rating of good or outstanding in the quality assessment survey
Finding
Quality Operations
We continued to use the Student Voice survey instrument to evaluate our facility and operations. We have maintained a 97% excellent or good response on our satisfaction survey. Of the 30 comments in the reservations section, 26 in the facility section and 21 in the general comment section there were only 5 comments that were not positive. Three of those comments concerned notifications related to reservations.
Action
Quality Operations
Most of the feedback was complimentary and favorable. The trend in the comments we received was concerning notifications related to reservations. We have purchased an upgrade to our event management system that can automatically remind guests about their upcoming event in the LSC. This will be a big help in alleviating any concern with reservation communications.
Goal
Programs And Events
Encourage student participation in programs and events held in the student center.
Objective
Program/Event
Provide university community with programs and increase participation in line with university growth.
Indicator
Program Participation
The programs sponsored by the LSC will increase student participation by a factor equal to the university growth.
Criterion
Event Participation
The total participation in the programs sponsored by the LSC will increase by 3%.
Finding
Program/Event Participation
The university population grew approximately 1.5% this year. At the same time the participation in programs grew by more than 150%. Participation last year at this time was 1015 and so far this year we have had 2586 participants in our programs.
Action
Program/Event Participation
The new Kat Klub manager embarked on a major renovation and upgrade to the facility based on a student voice survey conducted in the spring 2010. The introduction of video games, a video wall and high definition projector made the space more lively and inviting. The manager routinely assesses the needs of the students and work on plans to continue to upgrade the game room.