Administrative oversight of Lowman Student Center (LSC), Recreational Sports, and Students' Legal and Mediatoin Services
Objective
Students' Legal And Mediation Services
Students attending the Drinking and Driving Seminar will gain knowledge of the issues associated with drinking and driving and the possible results of conviction.
Indicator
Pre- And Post Test
A pre- and post test will be developed to ascertain learning from pre- to post-test.
Criterion
Increase In Knowledge
Realizing that students may not be completely unaware of drinking and driving issues, the goal will be an average of 25% increase in knowledge from pre- to post-test.
Finding
Unable To Present
Due to the death of the previous legal advisor, this objective was not met.
Action
Presentation For Next Year
The new students' legal advisor began July 1, 2011, so that objectives will be met for 2011-2012.
Objective
Recreational Sports
Students who take advantage of the May trip to Grand Canyon National Park will report participation: 1. increased self-esteem, 2. enhanced interpersonal relationships 3. involved learning at least one new skill.
Indicator
StudentVoice Surveys
The indicator will be a survey with a Likert scale 1-5 with a place for comments for two of the items.
Criterion
At Least 87% Reporting Positive Experience.
At least 87% of participants to Grand Canyon National Park will report on the survey positive experiences with the trip.
Finding
May Trip To Grand Canyon National Park
According to the post trip evaluation conducted using Student Voice, 86% of the participants reported that they had experienced some level of increased self-esteem. The same survey found that 100% of participants fostered interpersonal relationships and learned at least one new skill. The criterion for this goal was having at least 87% report a positive experience. The findings for these three objectives average to just under 96%, thus exceeding the goal.
Action
Continue To Work On Self-Esteem Objective
The Outdoor Recreation program will work on improving its scores in regards to self-esteem until 100% of participants report improved self-esteem. The program will incorporate nightly debriefing activities into its trips to help facilitate self-esteem development.
Objective
Lowman Student Center (LSC)
Provide guests with high quality facilities, equipment and services.
Indicator
Quality Operations
Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached.
Criterion
Quality Operations
Maintain a 90% rating of good or outstanding in the quality assessment survey
Finding
Quality Operations
We continued to use the Student Voice survey instrument to evaluate our facility and operations. We have maintained a 97% excellent or good response on our satisfaction survey. Of the 30 comments in the reservations section, 26 in the facility section and 21 in the general comment section there were only 5 comments that were not positive. Three of those comments concerned notifications related to reservations.
Action
Quality Operations
Most of the feedback was complimentary and favorable. The trend in the comments we received was concerning notifications related to reservations. We have purchased an upgrade to our event management system that can automatically remind guests about their upcoming event in the LSC. This will be a big help in alleviating any concern with reservation communications.