Cultivate Success In The Human Resources Department By Promoting Responsive, Welcoming, And Customer Oriented Service.
Cultivate Success in the Human Resources Department by Promoting Responsive, Welcoming, and Customer Oriented Service.
Objective
Timely Processing Of Payroll Action Forms
Timely processing of internal paperwork for employment.
Indicator
Rate Of Payroll Action Form Processing
Human Resources will be reviewing the rate of completion regarding the processing of electronic Payroll Action Forms (EPAFs) to the Payroll Office by the Payroll deadline.
Criterion
Process 100% Of Payroll Action Forms Received Prior To The Payroll Deadline To The Payroll Office
Human Resources will review and make any necessary requests for corrections/changes to 100% of the EPAFs received within the prescribed Payroll deadlines and forward them to the Payroll Office in a timely manner.
Finding
Process Payroll Action Forms
Human Resources processed 100% of the approved EPAFs received within the prescribed Payroll deadlines and forwarded them to the Payroll Office in a timely manner.
Action
Process Payroll Action Forms
Departments are encouraged to generate and process EPAFs in a timely manner to avoid delays in setting employees up on payroll. Information is communicated via web and emails regarding cut-off deadline for Payroll Action Forms to engage departments in successfully processing Payroll Action Forms. EPAF training is also available for employees. The HR Department plans to continue this training effort with departments to improve the timeliness of when EPAFs are received.
Goal
Cultivate Success In Each Department By Promoting Responsive, Welcoming, And Customer Oriented Service.
Cultivate Success in Each Department by Promoting Responsive, Welcoming, and Customer Oriented Service.
Objective
Process Personnel Requisition Forms
Timely processing of requests to post job openings in the online PeopleAdmin Applicant Tracking system.
Indicator
Rate Of Completing The Posting Process
Human Resources will be reviewing the rate of completion regarding the posting of job openings.
Criterion
Process 100% Of Job Postings
Human Resources will process 100% of job postings received and post the job openings within 3-5 days after receiving an approved job posting request.
Finding
Employment Process Review And Initiative
Human Resources processed 100% of the job postings received within 3-5 days after receiving an approved job request.
Action
Processing Requests To Post Positions
The PeopleAdmin online employment system provides an interactive web-based system for departments to submit requests to post positions. PeopleAdmin Training is offered to departments to assist with the use of the system. The HR Department will offer this training.
Goal
Retain Quality University Employees Through Training & Development.
Retain Quality University Employees Through Training & Development.
Objective
Staff Development
Enhance staff development through training, presentations, and wellness initiatives.
Indicator
Monitoring Number Of Training Sessions Held
HR will monitor the number of training sessions offered this year. Surveys will be administered during training sessions to measure the perceived learning that training attendees have gained during sessions.
Criterion
Offer 10% More Training Sessions Than In FY 2010
Increase the number of training sessions offered by Human Resources by 10% over last year. Last year, HR offered 49 training sessions, 45 new employees benefit orientation group sessions, and 39 additional one-on-one orientation sessions.
Finding
FY 2011 Status Of SHSU Employee Training Sessions
Human Resources offered 71 training sessions on Banner HR/Payroll, PeopleAdmin, Confidentiality, E-verify, Form I-9, Employee Hiring, Employee Relations and Employee Leaves. HR facilitated the training of 209 other Banner related training sessions. New employee benefit orientation group sessions totaled 38 with an additional 84 one-on-one orientation sessions. Comparing the scheduled training and orientation sessions for FY 2011 to the previous fiscal year, the increase exceeded 200%.
Action
Continue To Enhance Training Initiatives
The Human Resources Manager for Training and Development facilitates all Banner related training in addition to delivering various HR related training sessions throughout the year. Additional presentations were also offered by the Teacher Retirement System of Texas and the Social Security Administration. HR is also working with the SHSU Wellness Committee to increase wellness initiatives for faculty and staff employees.
Goal
Recruit And Hire Quality University Employees
Recruit And Hire Quality University Employees
Objective
Utilize And Further Develop PeopleAdmin System
Utilize and further develop the PeopleAdmin system, which is a web-based applicant tracking and assessment database intended to increase the efficiency of the application, pre-screening and hiring process. This increase in efficiency and streamlined process is expected to provide HR and the hiring departments with the ability to focus more attention on recruiting and hiring quality university employees.
Indicator
Maintaining And Monitoring The PeopleAdmin System
Maintaining and monitoring the PeopleAdmin system will inform us of any problems or delays in accomplishing the stated objective.
Criterion
Maintenance And Monitoring PeopleAdmin System During FY 2011
Human Resources will assess the functionality offered by the PeopleAdmin online employment system during FY 2011. Human Resources will also work with PeopleAdmin to begin the implementation process with the Position Management module.
Finding
PeopleAdmin Updates Following Implementation
The "Go Live" date for People Admin was June 7, 2010. Since the "go live" date, HR and the PeopleAdmin client support staff have been working on minor technical issues as they arise.
Action
Perfect The Implementation Of PeopleAdmin
Human Resources assesses the effectiveness of this application and will utilize this tool to enhance the recruitment and hiring of quality university employees.
Goal
Cultivate Success In Each Department Through Quality Enhanced Employee Relations Initiatives
Cultivate success in each department through quality enhanced employee relations inititatives.
Objective
Settling Grievances
Human Resources will settle 90% of all grievances at level 2 or below of the grievance process.
Indicator
Resolving Grievances
The number of grievances resolved at level 2 or below as compared to the total number of grievances filed.
Criterion
Settle 90% Of Grievances, Level 2 Or Below
Human Resources will work closely with the employee and departments to address employee concerns by settling 90% of all grievances at level 2 or below.
Finding
Settling Grievances
During FY 2011, one official grievance was filed; however, it was not settled at level 2 of the grievance process. The goal of settling 90% of all grievances at level 2 or below was not met during FY 2011.
Action
Addressing Concerns To Settle Grievances
To date, Human Resources has worked diligently with employees and departments to address all employee concerns submitted through the grievance process in accordance with the Dispute Resolution and Formal Grievance Procedure. We will retain this practice and work towards settling grievances at level 2 or below.
Goal
Continually Improve The Support Services To Internal Constituents Through Workers' Compensation Case Resolution.
Continually improve the support ervices to internal constituents through Workers' Compensation case resolution.
Objective
Workers' Compensation Case Resolution
Human Resources will work with the employees, departments, and State Office of Risk Management (SORM) to resolve 90% of all Workers' Compensation claims within 30 days.
Indicator
Workers' Compensation Number Of Days To Resolve Claims
The number of days it takes to resolve Workers' Compensation claims.
Criterion
Timely Resolution Of Workers' Compensation Claims
Human Resources will work with employees, departments, and SORM to resolve 90% of all Workers' Compensation claims within 30 days.
Finding
Resolving Workers' Compensation Claims
There were 25 Workers' Compensation injuries during FY 2011. A total of 23 were resolved within 30 days, or 92%.
Action
Workers' Compensation Claims Resolved Timely
To date, Human Resources has worked diligently with injured employees, departments, the SHSU Environmental Health & Safety Coordinator, and SORM adjusters to resolve all Workers' Compensation claims in a timely manner. The practice will be retained.
Goal
Encourage Participation In Local, State And National Initiatives
Encourage Units To Actively Participate In Local, State And National Initiatives
Objective
Full Participation In Competitive Surveys On Great Places To Work
SHSU will participate fully in both the Chronicle of Higher Education 2011 Great Colleges to Work For Survey and the Houston Chronicle 2011 Top Workplaces Survey.
Indicator
Monitor Participation & Completion Of Chronicle Of Higher Education And Houston Chronicle Surveys
SHSU will monitor participation rates and document completion of both the Chronicle of Higher Education Survey on 2011 Great Colleges to Work For and the Houston Chronicle 2011 Top Workplaces Survey.
Criterion
Achieve 25% Participation Rate Of Targeted University Employees
At least 25% of the SHSU employees, who are targeted to respond to each of the above-mentioned online, externally administered workplace surveys will actually complete and submit surveys.
Finding
Criterion Exceeded For Chronicle Of Higher Education And Houston Chronicle Survey
The final participation rate of targeted SHSU employees in the Chronicle of Higher Education 2011 Great Colleges to Work For Survey was 47%, and the final participation rate for the Houston Chronicle survey was 59%. Both of these participation rates exceeded the 25% participation rate set as our criterion.
Action
Continue To Cultivate Strong Participation In National And Regional Initiatives
Human Resources will accept challenges to participate in competitive workplace surveys and will actively promote efforts to sustain participation rates and increase those rates where possible.