Continually Improve The Support Services To Internal Constituents (Mail Service)
Continually Improving the Support Services To Internal Constituents.
Objective
Satisfy Our University Community Customers
Mail Service will provide our customers with a satisfying experience.
Indicator
Mail Service Client Survey
Mail Service will solicite feedback from our clientele, with regrad to their experience dealing with our office, through the utilization of a survey. Survey is attached.
Criterion
Positive Survey Responses
Mail Service will recieve predominatly positive responses to all of its client survey questions.
Finding
Predominatly Favorable Responses
Mail Service received predominatly favorable responses to all but one of its survey questions. The only survey question that did not receive a favorable response dealt with the location, accessibility, and parking for the campus Post Office. The survey had 153 total responses (54 department and 99 students). Results have been attached.
Action
Actions In Response To Survey Findings
Unfavorable responses received that require action above my level of authority will be forwarded to the next level manager for review and approval of any action to be taken.
Objective
Meet Or Exceed All USPS Requirements
Meet or exceed all minimum standards required by the USPS.
Indicator
USPS Audits
Mail Service will record the finding of the quarterly audits done by the USPS.
Criterion
Pass Each Quarterly Audit
Mail Service will pass each audit above required minimum standards.
Finding
All Audits Passed
The unit was audited 4 times by the USPS in FY10 and passed each quarterly audit above required minimum standards. Audit records are kept in the Mail Service Directors Office.
Action
Actions In Response Audit Findings
Mail Service Manager will continue the present ongoing training of employees on USPS Polices, Procedures, & accounting and monitor the use of the same.
Goal
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Press & Copy)
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Press & Copy)
Objective
Encourage Improvement Of Revenue Approaches
Sam Press and Copy willl develop improved net revenue approaches.
Indicator
2010 Income And Expenses To Assess Average Net Income (Press & Copy)
Review 2010 income and expenses To assess average net income attained by Sam Press and Copy
Criterion
Achieve Average Net Income Target Of 5% (Press & Copy)
Achieve Average Net Income target of 5% - a very respectable net income by business standards appropriate for Sam Press and Copy.
Finding
Final Assessment Of Average Net Income (Press & Copy)
The final assessment of Average Net Revenue found that the 5% net income target was not met.
Indicator
Overview Of Sam Press & Copy 2010 Revenue Assessement (Press & Copy)
Sam Press and Copy's 2010 revenues will be reviewed and assessed at the close of the fiscal 2010 year in relation to last year's revenues.
Criterion
Revenue Increase Of At Least 2% (Press & Copy)
Revenues of Sam Presss and Copy will increase by at least 2% over last year's revenue.
Finding
Final Accounting And Assessment Of 2010 Revenues (Press & Copy)
Final accounting and assessment of 2010 revenues found that Press and Copy did not meet its 2% increase goal.
Action
Action (Press And Copy)
In order to increase revenue and meet revenue goals, Press and Copy is looking into the possibility of raising its service prices.
Goal
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Vending)
Develop Strategies To Improve Revenues And Net Revenues For Units With That Functionality (Vending)
Objective
Encourage Improvement Of Revenue Approaches
Vending willl develop improved net revenue approaches
Indicator
2010 Income And Expenses To Assess Average Net Income (Vending)
Review 2010 income and expenses To assess average net income attained by Vending.
Criterion
Achieve Average Net Income Target Of 5% (Vending)
Achieve Average Net Income target of 5% - a very respectable net income by business standards appropriate for Vending.
Finding
Final Assessment Of Average Net Income (Vending)
The final assessment of Average Net Revenue found that the 5% net income target was not met.
Indicator
Overview Of Vending 2010 Revenue Assessement (Vending)
Vending's 2010 revenues will be reviewed and assessed at the close of the fiscal 2010 year in relation to last year's revenues.
Criterion
Revenue Increase Of At Least 2% (Vending)
Revenues of Vending will increase by at least 2% over last year's revenue.
Finding
Final Accounting And Assessment Of 2010 Revenues (Vending)
Final accounting and assessment of 2010 revenues found that Vending did not meet its 2% increase goal.
Action
Action (Vending)
Current net sales in the industry has declined every year for over the past 20 years because of all the information out there about snacks and health concerns.
We have to look at other areas to keep profits up to each years level. The ability to do this has been accomplished by buying from other sources such as Sam's Club.
Our profits are currently running above this past year even though we have added 2 extra employees to help with the full time recycling program. The labor will continue to rise with the additions of all the dorms to the route.
The profits will also be affected by the opening of the new dorm which comes out of our profits and can account for and extra $ 25,000.