Promote Responsive, Welcoming, And Customer Oriented Service.
Provide a beautiful campus for prospective students, as well as for students already enrolled.
Objective
Improve 1st Impression By Prospective Students/parents
Provide a pleasant and tranquil learning environment, to aid in the decision making process of visiting prospective students and parents. Improvement of the campus landscape will contribute to higher first impressions by prospective students and their parents
Indicator
Document Assessment & Plans For Improving Landscaping Of Campus Grounds
Documentation will be produced by Grounds Maintenance Staff for an assessment of necessary landscape improvement across the entire campus. Included will be plans developed to execute these improvement. This documentation will take the form of a Prioritized List of Top Ten Campus Areas to Re-Landscape. This list will be completed by a department established deadline.
Criterion
Prepare A Priority List Of Top Ten Campus Areas To Re-Landscape By June 1, 2010
By June 1, 2010, Grounds Maintenance staff will prepare a prioritized list of the top ten campus re-landscaping projects to be completed.
Finding
Prioritized List Of Eleven (11) Campus Re-Landscaping Projects Completed On July 1, 2010
Delays in the assessment process caused the Grounds Maintenance Staff to miss the June 1, 2010 deadline. After assessing the campus flower beds and over all landscape a Priority List of eleven renovation/re-landscape areas has been completed as of July 1, 2010. See attached information.
Indicator
Implement Designated Portions Of Lanscape Renewal Plan
Once the plan for re-newing the campus landscape has been developed, grounds staff will designate a portion of the plan to implement in 2009-2010. Progress on projects will be tracked and recorded. The number of projects undertaken in FY10 will be dictated by the availibility of funding and labor resources.
Criterion
Complete At Least Three (3) Priority Landscape Projects
The grounds section will complete at least three (3) projects from the prioritized project list prepared from the campus assessment and plan developed in 2009-2010, with other projects being accomplished in ensuing years.
Finding
Completed Projects
Due to the availability of funds and labor resources, only two projects were completed from the priority list FY'10. However, three other projects from the priority list are currently in the late planning stages and are expected to be completed early FY'11.
Action
Prioritzed List Of Re-Landscape Projects Will Be Used To Guide Campus Landscape Improvements
The list of prioritized campus re-landscaping projects will be used to develop annual tasks for improving the campus appearance subject to available funding and labor resources beginning in FY 2010.
Action
Renovation/Re-Landscaping Planning Underway
Planning for the completion of prioritized areas has begun.
Action
Re-evaluate Priority List
Assess campus landscape and re-evaluate priority list to create an updated list of projects for FY'11
Goal
Continually Improve The Support Services To Internal Constituents
To improve the appearance and cleanliness of educational buildings through improved cleaning peformance.
Objective
Assess The Quality Of The Building Cleaning Process.
Custodial services will assess the cleaning process by evaluating their work.
Indicator
Periodic Evaluations Of Performance By Cleaning Team Members
Supervisory staff will conduct periodic inspections of the cleanliness of all educational buildings and score them on a scale of 0-100 percent.
Criterion
80% Of Building Inspections Will Achieve A Score Of 85% Or Above
Criteria to achieve objective will be a score of 85% or better on 80% of the buildings inspected.
Finding
Building Cleaning Inspections Conducted Through Mid-June 2010
Inspection results are available through mid-June 2010 only. They have been analyzed and out of 32 buildings cleaned by the custodial staff, 53% are below our cleaning standard of 85%. A summary and chart is attached for examination.
Finding
Shortage Of Staff Is Reflected By Low Inspection Results
We have not been able to meet our goal of 85% average inspection scores due to our inability to fill vacant positions with quality personnel and retain them. In some areas we have only been able to perform basic Custodial duties.
Action
Custodial Services Will Look Into Feasibility Of Hiring Additional Staff
Custodial Services will look into the feasibility of hiring additional custodians and forepersons to improve the staffing level sufficiently to bring periodic inspections to the desired outcome.
Action
Conduct New Building Inspections In 2010 - 2011 And Check Cleaning Scores Again
Conduct building inpections in the new fiscal year and assess impact of hiring new staff.
Objective
Increase Custodial Services Staffing To Meet Past And Present Building Growth
Increase Custodial Services staffing to meet past and present building growth. The custodial cleaning staff has not been increased to accomodate the large growth in building space added to the campus cleaning inventory.
Indicator
Custodial Services Will Submit A Staffing Proposal For Administration Approval Of Six (6) New Custodians
Custodial Services will submit a staffing proposal for the approval of six (6) new custodians to the Associate Vice President for Facilities Management and the Vice President for Finance and Operations. Proposal to be submitted by deadline established by department.
Criterion
Custodial Services Will Submit A Staffing Proposal For Six (6) New Custodians To Administration By May 1, 2010
Custodial Services will submit a staffing proposal for six (6) new cusodians to the Associate Vice President for Facilities Management and the Vice President for Finance and Operations by May 1, 2010.
Finding
Deadline Met. Vice President For Finance And Operations Approves Plan On May 25, 2010.
The deadline of May 1, 2010 was met. The Vice President for Finance and Operations on May 25, 2010 approved the plan submitted to hire six (6) new custodians and provided funding for FY 2011 to bring the new custodians on board.
Indicator
Custodial Services Will Submit A Staffing Proposal For Administration Approval Of Two (2) New Custodial Forepersons
Custodial Services will submit a staffing proposal for the approval of two (2) new custodial forepersons to the Associate Vice President for Facilities Management and the Vice President for Finance and Operations. Proposal to be submitted by deadline established by department.
Criterion
Custodial Services Will Submit A Staffing Proposal For Two (2) Custodial Forepersons To Administration By May 1, 2010
Custodial Services will submit a staffing proposal for two (2) new cusodial forepersons to the Associate Vice President for Facilities Management and the Vice President for Finance and Operations by May 1, 2010.
Finding
Deadline Met. Vice President For Finance And Operations Approves Plan On May 25, 2010.
The deadline of May 1, 2010 was met. The Vice President for Finance and Operations on May 25, 2010 approved the plan submitted to hire two (2) new custodial forepersons and provided funding for FY 2011 to bring the new custodians on board.
Action
Hire New Custodians And Forepersons By August 31, 2010
The interview process has begun to fill the Foreperson and Custodian positions. Foreperson positions are to be filled by July 16, 2010. Custodian positions are to be filled by August 16, 2010. With this accomplished, we should be able to improve our cleaning process next year.