The Health Center will encourage and equip students to make healthy lifestyle choices.
Objective
Healthy Decisions
The Health Center will develop outreach activities that increases students' knowledge of health-related topics.
Indicator
Activity Assessment
The program assessment for a specified health topic will serve as evidence of the successful completion of this objective.
Criterion
Activity Assessment
The assessment for the sexual decision-making program will indicate that 80% of the participants achieved the specified learning objective.
Finding
Activity Assessment
82% of the participants accomplished the specified learning objective.
Indicator
Number Of Outreach Activities
The departmental monthly report for August 2009 will serve as evidence of the successful completion of this objective. The report will indicate the total number of outreach activities conducted in FY 2009.
Criterion
Number of Outreach Activities
The criterion for success is conducting or participating in at least 75 health and wellness related outreach activities during FY 2009.
Finding
Number Of Outreach Activities
The department conducted or participated in 95 health and wellness related outreach activities during FY 2009. These activities involved more than 13,000 participants.
Action
Healthy Decisons
Increase the criterion for success to "90% of the sexual decision-making program will achieve the specified learning outcome." Refine and reassess the program for FY 2010.
Action
Program Counts
The purpose of targeting a specified number of programs for FY 2009 was to establish a baseline for health programming activities with the Health Programming Coordinator who started on 07/16/08. Now that the baseline has been established, the department will limit its reporting of programming activity counts to the performance indicators while focusing on the effectiveness of the programs in FY 2010.
Objective
Collaborative Partnerships
The Health Center will forge new collaborative partnerships within and without the division to foster dynamic approaches to student health, wellness, and development.
Indicator
Collaborative Partnerships
Monthly reports, marketing materials, and assessment reports containing information regarding the programs that are a result of the new collaborative partnerships will serve as the evidence for the successful completion of this objective.
Criterion
Collaborative Partnerships
At least one program resulting from new collaborative relationships during FY 2009 will serve as the criterion for this objective.
Finding
Collaborative Partnerships
The Health Center collaborated with Student Activities, Dean of Students Office, and the Counseling Center to conduct the Life Without Limits program on February 17, 2009. This event offered an opportunity to collaborate in an unprecedented manner to conduct a large scale event that contributed to the development of our students.
Action
Collaborative Partnerships
Given the positive outcomes of efforts in this area, the department will seek to further its efforts by formalizing an initiative to foster collaborative efforts that contribute to student wellness and development.
Goal
Quality Healthcare Services
The Health Center will provide quality healthcare services.
Objective
AAAHC Re-accreditation
The Health Center will initiate the AAAHC re-accreditation process.
Indicator
Re-accreditation Application
The Re-accreditation Application and supporting documents must be submitted 6 months prior to the expiration of the accreditation period. The evidence for the successful completion of this objective is the copy of the application documenting that it was submitted.
Criterion
Re-accreditation Application
The criterion for success is the submission of the re-accreditation application by 3/16/09.
Finding
Re-accreditation Application
The Re-accreditation Application and fee was sent to the AAAHC on 3/2/09. The AAAHC verified that the application and fee was received on 3/5/2009. The re-accreditation visit took place on August 3rd and 4th. The accreditation decision is expected in approximately 12 weeks.
Action
AAAHC Re-accreditation
The department will list the following as one of its objectives for FY 2010: The Student Health Center will achieve AAAHC re-accreditation.
Objective
Patient Satisfaction
The Health Center's clinical services will meet or exceed its patients' expectations.
Indicator
Patient Satisfaction Survey
The results from the FY 2009 Post-Visit Patient Satisfaction Survey will serve as evidence that the objective was successfully completed.
Criterion
Patient Satisfaction Survey
The criterion for success is at least a 90% patient satisfaction rate based upon feedback from the Post-Visit Patient Satisfaction Survey for FY 2009.
Finding
Patient Satisfaction
The Post-Visit Satisfaction Survey for Fall 2008 and Spring 2009 indicates that the patient satisfaction rate for the Student Health Center is greater than 99%.
Action
Patient Satisfaction
The Health Center will continue to assess its patient satisfaction ratings in search of opportunities for possible improvement. However, the department will not continue to track this objective through this database and will instead include patient satisfaction as one of its performance indicators.
Objective
Quality Improvement
The Health Center will complete at least three quality improvement/assessment studies.
Indicator
Quality Improvement
The evidence of the successful completion of this objective will be the quality improvement studies themselves.
Criterion
Quality Improvement
The criterion for success is the completion of three quality improvement studies during FY 2009.
Finding
Quality Improvement
The department completed six quality improvement studies during FY 2009.
Action
Quality Improvement
Each of the six quality improvement studies necessitated their own actions. The department will continue to conduct QI studies at an average rate of two per year as part of our on-going quality improvement program.
Objective
Pharmacy Services
The Health Center will resume its pharmacy operations.
Indicator
Pharmacy
The monthly reports for 2009 will serve as evidence that the objective was successfully completed.
Criterion
Pharmacy
The criterion for success is the reopening of the pharmacy prior to the end of FY 2009.
Finding
Pharmacy Services
The pharmacy resumed its operations on February 23, 2009.
Action
Pharmacy Services
Given that the pharmacy operations have resumed, the department will focus its efforts on marketing pharmacy services to increase utilization. The department's objectives for FY 2010 will include assessment of specified marketing activities.
Goal
Staff Development
The Health Center will promote the professional growth of departmental staff.
Objective
Staff Development Attendance
At least 80% of staff will attend staff development sessions.
Indicator
Staff Development Attendance
The evidence of the successful completion of this objective will be the actual number of staff members that attend the Divisional Staff Development Sessions.
Criterion
Staff Development Attendance
The criterion for success is that 80% of departmental staff will attend divisional staff development sessions.
Finding
Staff Development Attendance
82% of Health Center staff attended the divisional staff development sessions during FY 2009.
Action
Staff Development Attendance
The Health Center will continue to encourage staff to participate in divisional staff development activities; however, the department will drop this particular objective for FY 2010 and focus more on the assessment of departmental developmental activities.
Objective
External Staff Development Opportunities
The Health Center will provide funding for at least one external staff development opportunity as requested.
Indicator
External Staff Development Opportunities
The approved travel voucher for a staff member attending an external staff development event serves as the evidence for successful completion of this objective.
Criterion
External Staff Development Opportunities
The criterion for success is that at least one staff member attends an external staff development opportunity funded by the department.
Finding
External Staff Development Opportunities
The department funded four staff development opportunities for FY 2009.
Action
External Staff Development Opportunities
The Health Center will continue to benchmark the number of developmental total number of developmental activities; however, the department will report only the assessment of the said activities' effectiveness for FY 2010.
Objective
Departmental Staff Development
The Health Center will conduct at least four departmental development opportunities.
Indicator
Departmental Staff Development
The number of departmental staff development opportunities available to the staff will serve as the indicator.
Criterion
Departmental Staff Development
Conducting at least four departmental development opportunities during FY 2009 will serve as the criterion for success.
Finding
Departmental Staff Development
The department conducted four staff development sessions including a departmental retreat and three formal sessions to review technical information specific to the health care field.
Action
Departmental Staff Development
The Health Center will continue to benchmark the total number of developmental activities; however, the department will report only the assessment of the said activities' effectiveness for FY 2010.