Provide high quality facilities and services in support of the university's mission.
Objective
Quality Operations
Provide guests with high quality facilities, equipment and services.
Indicator
Quality Operations
Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached.
Criterion
Quality Operations
Maintain a 90% rating of good or outstanding in the quality assessment survey
Finding
Quality Findings
We have changed from a hard copy survey instrument to an online survey. We review the survey results monthly. A little over 97% of the respondents found the service either good or excellent.
Action
Quality Operations
The surveys are reviewed monthly at staff meetings and actions taken to correct defiencies noted. We do a comprehensive review at the conclusion of the fiscal year and determine if new policies, procedures, equipment or training is needed so that we can continue to provide quality service. Based on previous surveys and comments we have made our web site reservation forms writeable Adobe and Word documents.
Goal
Programs And Events
Encourage student participation in programs and events held in the student center.
Objective
Program/Event
Provide university community with programs and increase participation in line with university growth.
Indicator
Program Participation
The programs sponsored by the LSC will increase student participation by a factor equal to the university growth.
Criterion
Event participation
The total participation in the programs sponsored by the LSC will increase by 3%.
Finding
Program Participation
The number of participants in the LSC sponsored programs is up from last year at this time. As of Jun 2009 our program attendance is up 2% while the university enrollment is level. We will continue to review participation and finalize our findings after the end of the fiscal year.
Action
Program Participation
Adjustments from the previous year appear to have increased participation to the desired level. The Kat Klub collaborates with student organizations and departments to improve programs which increases attendance. This year we worked with the SHSU Jazz band to brind two shows the the Kat Klub that were well received by the SHSU community. As a result of feedback from some of our programs, we have purchased a portable wireless system so that we can officer wireless service in our smaller venues. The final assessment and actions will be completed after the fiscal year data is complete.