The Vending Office will maximize income through vending sales which will allow their profit to be used to support other University Programs.
Indicator
Measurement Of Profitability
The Vending Office will not have expenditures in excess of income.
Criterion
End of Year Income Measure
At the end of the fiscal year, Vending account will either show a net profit or expenditures will not exceed income. (Capital expenditures may be paid from fund balance and are not included in this analysis.)
Finding
Maximize Income
This finding will be available after 8/31/09.
Goal
Consumer Satisfaction
Vending will strive to provide satisfaction to their consumer.
Objective
To Ensure Customer Satisfaction
The vending office, with the assistance of Business Office personnel, has developed an on-line survey. This survey will be promoted "live" during fiscal year 2009 to receive assessments from consumers on the satisfaction of products and prices points.
Indicator
Survey Results
The Survey will be accessible from the Vending web page. A mass email to the University community will be sent to invite them to participate in the survey with a link to the survey site during a two week period during the semester.
Criterion
75% Consumer Satisfaction In Product Choice
A 75% consumer satisfaction in product choice is the desired results from the survey.
Finding
Vending Survey
As of July 2009, the Vending Survey is not available online. Due to price increases in vending products, the Vending Office felt the survey would be more productive on consumer satisfaction in products if offered during FY 2010. This objective will be re-visited during FY 2010.
Action
Vending Survey
The promotion of the Vending Survey to the Vending web page will be re-visited in 2010. The reason for this action is the vending prices for snacks and drinks were increased during fiscal year 2009 and management felt the survey results would be more helpful to Vending operations after the prices have been at current levels for a longer amount of time.
Objective
Consumer Satisfaction And Proper Accounting Controls On Product Sold And Revenue Collected
Vending machines need to have meter readers which will allow an accurate accounting for product sold and money collected. The Vending Machines need to provide the consumer proper change and product for change deposited in the machine.
Indicator
Vending Machine Replacement Table
A written time table on the replacement of vending machines determined by years of service will be developed.
Criterion
Implementation of replacement
Implementation of vending machine replacement will begin in FY 2009 following the schedule developed in fy 2008.
Finding
Vending Machine Replacement Table
Vending Manager provided a replacement table for vending machines (laundry and snack) through fiscal year 2011. The projected start date for the actual replacement is to begin in the summer of FY 2010. The Vending Equipment Replacement table for 2009-2011 is attached.
Action
Vending Machine Replacement Table
if approved all machines will be ordered and installed during the summer sessions. new equipment will be needed for the new Fine Arts Building in the Fall of 2010. Currently we need no washiers for the next 2 years.