The goal of the mail service department is to meet the mailing needs of the entire university community [Departments,Faculty,Staff and students] including incoming,outgoing,and intercampus mail.
Objective
Department Satisfaction
The SHSU Community (Departments, Faculty, Staff and Students) will be satisfied with the services provided by the Mail Service Department. These services included processing incoming and outgoing off campus mail and intercampus mail.
Indicator
Department Feedback
The Mail Services Department will use client feedback received through E-Mail, phone, or in person to measure client satisfaction with the services they receive. A lack of credible complaints will indicate that Mail Service clients are satisfied with the level of service they are receiving.
Criterion
Campus Approval Rating
The Mail Services Department will consider itself successfully satisfying University clients if it does not receive, on average, more than one complaint per month for the fiscal year.
Finding
Campus Approval Supported
Data for the 2009 Fiscal year reflect that only five complaints were received. Four of these were made by student workers forgetting to pick up outgoing mail from Departments when they were delivering mail to those Departments. When the Departments called in, students were sent back to pick up the outgoing mail that was left behind, and resolved each problem on the day they were made. The fifth one involved the way that no date mail was prepared when it was sent to the mail room. The Department was contacted and a resolution was reached. Mail Services has successfully satisfied University clients.
Action
Department Satisifaction
The Mail Services Department investigates all complaints received by it to determine whether or not they are found to be credible. As the Mail Services Department has received credible complaints in Fiscal Year 2009, it has communicated with those clients and worked to resolve their issues, problems, or difficulties.
Goal
USPS Contractual Compliance
The Mail Service Department will meet it's Contractual obligations to the U.S. Postal Service.
Objective
USPS Contractual Compliance
The Mail Service Department will meet the requirements to remain a Contract Station. These requirements include completing all daily reports and depositing all daily funds received. In addition, the Mail services department will be in compliance with all established postal rules and regulations as determined through quarterly audits.
Indicator
U.S. Postal Service Contractal Compliance.
The Mail Services compliance with all required rules and regulations for maintaining its status as a Contract Station will be evaluated through a quarterly audit, which is carried out by the Local Post Master, and/or their designated representative, who are operating under the auspices of the United States Postal Service. Successfully passing this quarterly audit will indicate that the Mail Services Department is in compliance.
Criterion
MEET REQUIREMENTS OF CONTRACT.
The Mail Services Department will successfully pass the quarterly audit conducted by the United States Postal Service.
Finding
Meet Requirements
For FY 2009, the Mail Services department has been audited by the United States Postal Service a total of 5 times. At each of these audits, the Mail Services Department has been found to be in compliance, receiving no negative results or feedback from its governing body.
Action
Contractual Compliance
The Mail Services Department met all of its objectives in relation to maintaining it's contractual compliance for FY 2009. While extremely pleased with these results, the Mail Services Department will continue to stay abreast of changes to future United States Postal Service requirements in order to ensure that it will continue to maintain compliance in the future.