Provide high quality facilities and services in support of the university's mission.
Objective
Quality Operations
Provide guests with high quality facilities, equipment and services.
Indicator
Quality Operations
Using an assessment survey, measure the quality of the operations for service and the facility. The service portion of the survey is broken into 3 areas: communication, efficiency, and courtesy. Facility issues surveyed were quality of tables, chairs, equipment and special needs. Each of the areas allowed the responder to select a rating of excellent, good, fair, or poor. The survey provided space for additional comments from the responder. A copy of the survey is attached.
Criterion
Quality Operations
Maintain a 90% rating of good or outstanding in the quality assessment survey
Finding
Quality Findings
The LSC Satisfaction Survey found that 99.64% of the respondents rated the facility and service in the Excellent or Good quality. This is up from 98.67% from last year. The results of the survey are available in the Director''''s office.
Action
Quality Service
While the survey results indicate a high quality of service by the LSC staff, we continue to strive to improve. During semi-annual training customer service and quality operations will continue to be stressed.
Goal
Programs And Events
Encourage student participation in programs and events held in the student center.
Objective
Program/Event
Provide university community with programs and increase participation in line with university growth.
Indicator
Program Participation
The programs sponsored by the LSC will increase student participation by a factor equal to the university growth.
Criterion
Event participation
The total participation in the programs sponsored by the LSC will increase by 3%.
Finding
Program Participation
Last year there were 2112 participants in LSC sponsored programs and this yeare there were 2865 for a 35.65% increase. .
Action
Program and Events
This year we opened the Kat Klub for free play on billiards and table tennis for the month of August. That, brought students into the Kat Klub and they were able to see the programs offered throughout the year. That change, along with collaborative programming, increased our program participation well above the university student population growth of 3%. We will continue to evaluate promotions and programming options to increase the participation at our events.