Improve print reproduction quality to enhance the University's print image.
Objective
Produce High-quality Printing
Produce high-quality printed materials for recruiting new students and fundraising.
Indicator
Print Quality Meets Expectations
Print quality meets or exceeds customer expectations.
Criterion
Accurate proofing
Printing service achieves a close match between proofing and printing.
Finding
Color management
Contone color proofing accuracy is acceptable. However, built color is inaccurate.
Action
Color testing and evaluation
Determined software upgrade is necessary to improve proofing accuracy of built color images. Will buy software next fiscal year.
Goal
Upgrade Design Of Printed Materials
Assist customers in the design of their printed materials.
Objective
Professional Graphic Design Services
Produce marketing materials that are attractive and professional looking.
Indicator
Graphic Design Improvement
Customers see and appreciate design improvements.
Criterion
Graphic design assistance
Print staff is successful in improving various design aspects of printing jobs.
Finding
Establishing confidence in design skills
Print staff is continuing to gain customer''''s confidence with each successful outcome.
Action
Design Consultation
Graphic design services will be offered to customers when the need arises.
Goal
Timely Scheduling
Give reliable completion deadlines for printing and copying jobs that also meet customer's time needs.
Objective
Fast And Reliable Service
Supervise order entry and production to reliably meet customer's deadline needs.
Indicator
On-time Delivery
Customers are happy and confident as to when their printing orders will be completed.
Criterion
Daily Work Schedule
Print staff works from daily work schule to meet job deadlines.
Finding
Order entry
Deadline dates are being given more attention by print staff.
Action
Order entry
Query customers more frequently about when they need their printing jobs completed. Stricter adherence to daily work schedule by print staff.
Goal
Centralize Bulk Mailing
Provide convenient and cost effective bulk mailing services to other University departments.
Objective
Provide Automated Bulk Mailing Services
Provide automated bulk mailing services to save time, trouble and postage expense for customers.
Indicator
Utilization Of Bulk Mail Service
Customers use centralized bulk mailing services when needed.
Criterion
Customer acceptance
Customers voluntarily use cetralized bulk mailing services.
Finding
Promote bulk mailing services
Customers are being queried whenever there is a potential bulk mailing job. Few are declining to use the service, and only because they have student workers to keep occupied.
Action
Self promotion
Customers are being informed about bulk mailing services when a potential need arises.