The goal of the mail service department is to meet the mailing needs of the entire university community [Departments,Faculty,Staff and students] including incoming,outgoing,and intercampus mail.
Objective
Department Satisfaction
Satisfaction of University Departments with mail services.
Indicator
Department Feedback
Lack of creditable compliants received by E-Mail,phone or in person.
Criterion
Campus Approval Rating
Lack of credible complaints from those served.
Finding
Campus Approval
No credible complaints received/pending.
Action
Department Satisifaction
Continue to maintain Customer satisfaction by continuing and refining present efforts, actions and policies.
Goal
USPS Contractual Compliance
The Mail Service Department will meet it's Contractual obligations to the U.S. Postal Service.
Objective
USPS Contractual Compliance
The Mail Service Department will meet the requirements to remain a Contract Station.
Indicator
U.S. Postal Service Contractal Compliance.
Lack of negative feedback from the U.S. Postal Service reguarding meeting our responsibilities as a Contract Station.
Criterion
MEET REQUIREMENTS OF CONTRACT.
Lack of credible negative feedback from the U.S.P.S. about being in compliance with our contract.
Finding
Meet requirements
No negative feedback received from the U.S.Postal Service. Postal audits reflect that we are in compliance with our responsibilities.
Action
Contractual Compliance
Continue present efforts, actions and policies to meet U.S. Postal Service Contractual Requirments.