Increase student payments and reduce student debts to SHSU while improving the flow of transactions and the processing of the multitude of different types of payment and vendor situations that come through on a daily basis.
Objective
Collections Activity
Continue to use the collection agency to its fullest extent. Utilize programming to assist in getting accounts sent at a faster turnaround.
Indicator
Collections Activity
The collection agency provides detailed reports of accounts collected.
Criterion
Collections Activity
Student debt is successfully reported to the collection agency monthly and reports show steady increases in collections in aged debt.
Finding
Collections Activity
Collections of past due accounts was over $450,000 in the first year.
Action
Collections Activity/ Student payments & Debt
Continue submitting accounts to collection agency.
Goal
Glacier Software
Utilize the Glacier software to its full potential.
Objective
Glacier Software
Utilize the Glacier software to its full potential for processing tax filing documentation for non-resident alien students and vendors by providing more staff training and providing more information to departments.
Indicator
Glacier Software
Glacier software in-house reports compared to reports from registrar to determine that non-resident alien students are included; in-house reports utilizing vendor number tracking compared to Glacier reports to determine that vendors are included.
Criterion
Glacier Software
Process 100% of non-resident alien stduents and vendors using the Glacier software.
Finding
Glacier Software
Findings reported at 8/31/08.
Action
Glacier Software
Actions, if necessary, will be taken after 8/31/08 findings.
Goal
Student Accounts Office
Administrative Accounting will enhance the visibility and exposure of the Student Accounts office so that more students and departments are aware of what it its function is and how they can find help and answers there.
Objective
Student Accounts Activities
The Student Accounts Office will get involved in activities involving students and increase exposure by participating campus-wide activities. Relocation to an more visible office and additional staff would be most beneficial.
Indicator
Student Accounts Activities
Traffic in Student Accounts office. Hits to website.
Criterion
Student Accounts Activities
15% increase in Student Accounts Office participation in campus events like Destination Graduation, Scavenger Hunt, etc.
Finding
Student Accounts
Student accounts has been moved - better visibility, etc. A position has been added to help with workload so that more visibility and assistance to students can be provided.
Finding
Student Accounts Activities
A new position has been added to allow better assistance to students and even more involvement in activities.
Action
Student Accounts Activities
Work on website.
Goal
Professional And Personal Development
Encourage staff to seek training and also provide in-house professional and personal development.
Objective
Professional Development
Provide opportunities for professional development for staff through on-sight and off-sight training and encouraging involvment in these activities.
Indicator
Meet With Director
Number of meetings per month to evaluate how new policies and procedures are working; gather new ideas; if training is being found and taken advantage of, & increase morale.
Criterion
Monthly Department Meeting
Meet with Director once a month to provide results, ideas, project status and to receive updates and university-wide feedback from the Director.
Finding
Efficiency & Effectiveness of Department
Processes and work flow has been evaluated. New processes have been introduced to improve efficiency & effectiveness. Monthly meetings are a success.
Indicator
Training Sessions
Number of Workshops and staff development sessions per year put together to address campus-wide training issues and in-house training issues.
Criterion
2-4 Training Sessions
Provide 2-4 training sessions at the minimum - this include university-wide workshops, individual department workshops and in-house training for department employees.
Finding
Professional And Personal Development
Staff has been encouraged to seek training and professional development. 20% more training and professional development was attended by staff in 07-08.
Action
Professional & Personal Development
Staff is more likely to seek professional development if it is brought to them and they can go together. Find more local seminars, etc.
Goal
Increase Efficiency & Effectiveness Of Department
Evaluate processes and work flow, staff levels and policies and procedures to look for ways to improve efficiency and effectiveness of Department as the University grows and the workload on the department increases tremendously.
Objective
Professional Development
Provide opportunities for professional development for staff through on-sight and off-sight training and encouraging involvment in these activities.
Indicator
Meet With Director
Number of meetings per month to evaluate how new policies and procedures are working; gather new ideas; if training is being found and taken advantage of, & increase morale.
Criterion
Monthly Department Meeting
Meet with Director once a month to provide results, ideas, project status and to receive updates and university-wide feedback from the Director.
Finding
Efficiency & Effectiveness of Department
Processes and work flow has been evaluated. New processes have been introduced to improve efficiency & effectiveness. Monthly meetings are a success.
Indicator
Training Sessions
Number of Workshops and staff development sessions per year put together to address campus-wide training issues and in-house training issues.
Criterion
2-4 Training Sessions
Provide 2-4 training sessions at the minimum - this include university-wide workshops, individual department workshops and in-house training for department employees.
Finding
Professional And Personal Development
Staff has been encouraged to seek training and professional development. 20% more training and professional development was attended by staff in 07-08.
Action
Professional & Personal Development
Staff is more likely to seek professional development if it is brought to them and they can go together. Find more local seminars, etc.
Objective
Efficiency & Effectiveness
Provide more opportunities for staff to meet and discuss ideas for improvements, changes, etc. Add staff if necessary; re-route processes accordingly
Indicator
Meet With Director
Number of meetings per month to evaluate how new policies and procedures are working; gather new ideas; if training is being found and taken advantage of, & increase morale.
Criterion
Monthly Department Meeting
Meet with Director once a month to provide results, ideas, project status and to receive updates and university-wide feedback from the Director.
Finding
Efficiency & Effectiveness of Department
Processes and work flow has been evaluated. New processes have been introduced to improve efficiency & effectiveness. Monthly meetings are a success.
Action
Work with new staff
Three new positions have been added in Administrative Accounting. We will work hard to evaluate and make sure work flow is handled in the most efficient and effective manner.