Refine And Improve The Scholarship Application Process
Too many users/scholarship applicants/parents have difficulty locating scholarship information and going through the application process.
Objective
Clearer Scholarship Application Process
The scholarship application process, particularly the Scholar X software, should be revised with clarity and ease of use in mind.
Indicator
Improving Scholar X
Academic Scholarships personnel have been keeping logs of problems with the Scholar X scholarship application software. These logs will be examined and the scholarship application problems will be measurably reduced.
Criterion
Measurably Clearer, More User-Friendly Process
The revisions in Scholar X will result in a substantially improved scholarship application mechanism. We should see a 25% more efficient product.
Finding
Verifiable Improvements in Scholar X Process
While problems remain(and the refining/revision process goes on), the 2007-08 version of Scholar X resulted in substantially fewer negative experiences for students and parents.
Action
Ongoing Assessment of Scholar X
The process of evaluating and revising Scholar X will continue into the 2008-09 academic year.