Procure or develop tools by which to measure satisfaction levels and needs.
Objective
Assessment Process
Provide, develop, or procure assessment tools for staff to evaluate programs and services that will highlight satisfaction levels and perceived needs of the customer.
Indicator
Provide Assessment Tools
Develop and/or provide assessment tools for personnel to evaluate customer satisfaction and perceived needs.
Criterion
Assesstment
Identify assessment opportunties for program evaluation.
Finding
Program Participant Satisfaction Surveys
There were at least two participation satisfaction surveys identified in every program child area.
Action
Satisfaction Surveys
Program satisfaction survey were conducted detailing the high satisfaction level of participants in the program.
Goal
Inclusive Community
Foster the development of an inclusive community
Objective
Community Building Activities
Support institutional wide community building programs and activities
Indicator
Program Awareness
Publicize all appropriate programs to include all community members.
Criterion
Staff Development
Provide staff with financial resources and knowledge of professional growth opportunities.
Indicator
Collaborative Programming
Develop and participate in collaborative institutional wide programs and activities.
Criterion
Program Quantity
Determine the total number of collaborative programs annually.
Finding
Publicity Avenues
Standard publicity tools include fliers, web announcements, the Houstonian, door hangers, and the student radio/tv stations.
Finding
Community Enhancement Programs
There were four programs identified per semester that fostered a greater sense of insitutional community.
Action
Community Building
Staff were encouraged and allowed to participate in campus wide social programs fostering a greater sense of community.
Action
Program Awareness
Staff were called, emailed, and received information through various university tools promoting staff development opportunities.