2006 - 2007
Sam Houston Press & Copy Center
Goal
Improve Print Quality
Improve print reproduction quality to enhance the University's print image.
Objective
Produce High-quality Printing
Produce high-quality printed materials for recruiting new students and fundraising.
Indicator
Print Quality Meets Expectations
Print quality meets or exceeds customer expectations.
Criterion
Accurate proofing
Printing service achieves a close match between proofing and printing.
Print staff is working to get color proofing to more closely match printing
Action
Color testing and evaluation
Print staff to provide further color testing and evaluation.
Goal
Upgrade Design Of Printed Materials
Assist customers in the design of their printed materials.
Objective
Professional Graphic Design Services
Produce marketing materials that are attractive and professional looking.
Indicator
Graphic Design Improvement
Customers see and appreciate design improvements.
Criterion
Graphic design assistance
Print staff is successful in improving various design aspects of printing jobs.
Finding
Establishing confidence
Print staff is gaining customer''s confidence with each successful outcome.
Action
Design Consultation
Graphic design services will be offered to customers as the need arises.
Give reliable completion deadlines for printing and copying jobs that also meet customer's time needs.
Objective
Fast And Reliable Service
Supervise order entry and production to reliably meet customer's deadline needs.
Indicator
On-time Delivery
Customers are happy and confident as to when their printing orders will be completed.
Criterion
Daily Work Schedule
Print staff works from daily work schule to meet job deadlines.
Finding
Customer interview
Print staff is not always aware of actually when a customer''s job needs to be done.
Print to work harder at finding out when a printing job needs to be completed.
Goal
Centralize Bulk Mailing
Provide convenient and cost effective bulk mailing services to other University departments.
Objective
Provide Automated Bulk Mailing Services
Provide automated bulk mailing services to save time, trouble and postage expense for customers.
Indicator
Utilization Of Bulk Mail Service
Customers use centralized bulk mailing services when needed.
Criterion
Customer acceptance
Customers voluntarily use cetralized bulk mailing services.
Finding
Promote bulk mailing services
Some customers are still not aware of centralized bulk mailing service.
All print orders will be reviewed by print staff to inform customers about bulk mailing services when a potential need arises.