Increase student payments and reduce student debts to SHSU while improving the flow of transactions and the processing of the multitude of different types of payment and vendor situations that come through on a daily basis.
Objective
Credit Card Payment
Expand usage of credit card payment on the web and by telephone by increasing ease of use and increasing publicity.
Indicator
Increase In Credit Card Usage
Reports from the Business Office are utilized to track credit card usage by phone and web.
Criterion
Credit Card Usage
An increase of 10% in electronic payments (by phone and web combined)is the desired result for satisfying the target outcome.
Finding
Web Credit Card Usage
Payments by credit card did increase by as much or more than our goal.
Action
Web Credit Card Usage
Promote payment by credit card in conjunction with promotion of the Student Accounts Office.
Action
Web Credit Card Usage
Discuss calculation of credit card fee with Collection Agency.
Objective
Collections Activity
Increase collections of overdue accounts by utilizing a collection agency that specializes in collecing debts in the higher education field.
Indicator
Consistent Increases In Collection Activity
The collection agency provides detailed reports of accounts collected.
Criterion
Collections Activity
Student debt is successfully reported to the collection agency and reports show steady increases in collections in aged debt.
Finding
Collections Activity
The first submission was sent July, 2007 by the end of Fiscal 2007, the files had been set up and collecting was in place. The collection agency collected over $ in just 4 weeks.
Action
Collections Activity
Continue submitting accounts to collection agency.
Action
Collections Activity
Re-institute sending to the warrant hold program for accounts that are determined to be uncollectible.
Goal
Glacier Software
Utilize the Glacier software to its full potential.
Objective
Glacier Software
Utilize the Glacier software to its full potential for processing tax filing documentation for non-resident alien students and vendors by providing more staff training and providing more information to departments.
Indicator
Non-Resident Alien Data Reported Correctly
Glacier software in-house reports compared to reports from registrar to determine that non-resident alien students are included; in-house reports utilizing vendor number tracking compared to Glacier reports to determine that vendors are included.
Criterion
Glacier Software
Process 100% of non-resident alien stduents and vendors using the Glacier software.
Finding
Glacier Software
Software was implemented and staff received first level of training. More difficulty encountered than expected with tracking all non-resident alien students into the glacier system.
Action
Glacier Progam
Continue with training. Work with vendor until we have the program set-up in a way that we can use it as intended - all non-resdient aliens entered and run through the program to determine if the correct documents are filed.
Goal
Student Accounts Office
Administrative Accounting will enhance the visibility and exposure of the Student Accounts office so that more students and departments are aware of what it its function is and how they can find help and answers there.
Objective
Student Accounts Activities
The Student Accounts Officee will get involved in activities involving students and increase exposure by participating in beginning of the semester student participation games, etc.
Indicator
Increase In Visiblity Of Student Accounts Office
Traffic in Student Accounts office. Hits to website.
Criterion
Student Accounts Activities
15% increase in Student Accounts Office participation in campus events like Destination Graduation, Scavenger Hunt, etc.
Action
Student Accounts Activities
Student Accounts was more likely to get involved in activities where students come to the office for prizes or to complete a step in a competition. That definitely increased visibility and helped perception of office. Need to find more activities.
Goal
Processing Of Transactions More Efficiently Including HigherOne & ACH
Student refunds, employee refunds and travel advances, vendor ACH payments - all these types of payments have become vitally important and must be processed smoothly and quickly. All other types of transactions keep increasing as the university grows and we must find ways to keep up with the pace.
Objective
Process Local Account Vendors By ACH
Per Board mandate, we must strongly encourage all local vendors to get their payments by ACH. We must implement this system and provide all the progamming by the deadline.
Indicator
Number Of Vendors Signed Up For ACH
Run reports detailing the number of vendors who switched to ACH from paper check.
Criterion
20% Increase in vendor use of ACH
Compare vendor use of ACH before mailout to after.
Finding
Vendor ACH Medium Success
Need to do a second mailout. No complaints from those who did switch, to that is a good selling point to those who didn't switch the first time.
Indicator
Number Of Significant Problems Per Month With ACH Transactions
Run reports to detail the number of transactions that failed due to our programming or keypunch so we can determine where we need ot improve.
Indicator
Number Of Employees Using ACH For Reimbursement
Report of employees choosing ACH for reimbursement other than payroll could lead to info on why others don't choose ACH
Action
Vendor ACH 2nd Mailout
In 08-09, a second mail-out will be done to encourage sign-up for ACH.
Objective
Continue Improving HigherOne Functions
Continue to improve functionality of HigherOne Card. Work with OneCard office to enhance services such as travel advances going to the card and student payroll.
Indicator
Reports Of Success Of HigherOne For Student Payroll
Review success of student payroll on HigherOne.
Criterion
20% Improvement in Views about HigherOne
Debra and Ivanette can attest to whether complaints have been slower since we have settled in to having HigherOne process student payroll and travel advances for coaches.
Finding
HigherOne Student Payroll Well Received
Student payroll on HigherOne is now completely smooth.
Action
Continue adding features to HigherOne usage
Request information and services from HigherOne to offer students who have payroll and other refunds on OneCard.